Dutch-speaking Customer Service Specialist (Search Engine)

Product Pulse; Lisboa; Presencial; EUR 15 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Relocation package Lisbon

Private health insurance

Brand exposure

Multicultural team

Modern Lisbon office

Resumo da oferta

Product Pulse is seeking a Dutch-speaking Customer Support Specialist to join a leading BPO client's team in Lisbon. You will handle inquiries about product features, technical issues, and e-commerce questions across phone, email, chat, and social channels.

You'll provide pre-sales and technical help, maintain a consistent brand voice, escalate when needed, collaborate with technicians, and manage your own ticket queue. A relocation package and private health insurance are offered.

Qualificações

• C1 level of Dutch
• Based in Lisbon or willing to relocate
• Previous CS / BPO experience is an advantage
• Fast decision-maker, with positive outlook
• Be available to work flexible hours and days

Responsabilidades

• Respond to customer requests via phone, email, chat, social media, and messaging channels.
• Provide pre-sales, general inquiries, and technical support.
• Maintain a consistent brand voice in both private and public interactions.
• Escalate issues to higher support tiers as needed.
• Collaborate with technicians to resolve help tickets.
• Manage an individual ticket queue and follow management direction.
• Review and provide feedback on help content

Conhecimentos

Dutch (C1)

Based in Lisbon or willing to relocate

CS/BPO experience advantageous

Fast decision-maker

Flexible hours and days

Descrição da oferta de emprego

Workster supports a leading BPO player in the industry in their pursuit to increase their Dutch-speaking Customer Service Team for the world's largest search engine.

As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.

Your Role:

Respond to customer requests via phone, email, chat, social media, and messaging channels.

Provide pre-sales, general inquiries, and technical support.

Maintain a consistent brand voice in both private and public interactions.

Escalate issues to higher support tiers as needed.

Collaborate with technicians to resolve help tickets.

Manage an individual ticket queue and follow management direction.

Review and provide feedback on help content

Your Qualifications:

C1 level of Dutch

Based in Lisbon or willing to relocate

previous CS / BPO experience is an advantage

fast decision-maker, with positive outlook

be available to work flexible hours and days

The Offer:

Competitive base salary and benefits

Fantastic relocation package to one of Europe's most prestigious and "in" cities

Private health insurance

Enrich your CV by working for a major worldwide brand

Multicultural Team

Modern office in an excellent location in Lisbon