Dutch Speaking Customer Service Rep–Onsite In Greece | Relocation Support

Ww Talents; Lisboa; Presencial; EUR 19 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International team

Career development opportunities

Professional training and onboarding

Resumo da oferta

Ww Talents is seeking a Dutch-speaking Customer Service Representative to support Dutch customers from Athens, Greece. The role involves multichannel communication, resolving queries and ensuring high service standards in an international environment.

Relocation assistance is provided. The position offers full-time hours, a multicultural team, and opportunities for training and career development.

Qualificações

• Fluent or native Dutch (C1/C2)
• Good English communication skills
• Previous experience in Customer Service, Customer Support, Call Center, Contact Center, Technical Support, Hospitality or Retail is an advantage

Responsabilidades

• Provide customer support in Dutch via phone, email and other communication channels.
• Respond to customer questions, requests and complaints professionally and efficiently.
• Resolve customer issues and elevate complex cases when required.
• Maintain accurate records of customer interactions in internal systems and CRM tools.
• Follow customer service procedures and quality standards.
• Meet individual and team customer service KPIs.
• Deliver a positive customer experience in every interaction.
• Work effectively with an international and multicultural team.

Conhecimentos

Dutch language

English

Customer service

Descrição da oferta de emprego

Join an international Customer Support team in Athens and provide professional support to Dutch-speaking customers in a multicultural environment. This is an excellent opportunity for Dutch speakers already living in Greece or candidates looking to relocate to Athens, Greece.

About the Dutch Customer Service Role

As a Dutch Speaking Customer Service Representative, you will assist Dutch-speaking customers by phone, email and other digital communication channels. You will answer customer questions, resolve issues and ensure a high-quality customer experience.

You will work in an international Customer Service / Customer Support environment, using your Dutch language skills every day while communicating in English with your colleagues and internal teams.

Key Responsibilities

• Provide customer support in Dutch via phone, email and other communication channels.
• Respond to customer questions, requests and complaints professionally and efficiently.
• Resolve customer issues and elevate complex cases when required.
• Maintain accurate records of customer interactions in internal systems and CRM tools.
• Follow customer service procedures and quality standards.
• Meet individual and team customer service KPIs.
• Deliver a positive customer experience in every interaction.
• Work effectively with an international and multicultural team.

Requirements

• Fluent or native Dutch (C1/C2).
• Good English communication skills.
• Previous experience in Customer Service, Customer Support, Call Center, Contact Center, Technical Support, Hospitality or Retail is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Customer-oriented and empathetic approach.
• Comfortable working in a multichannel customer support environment.
• Ability to work rotating shifts, including weekends.
• Willingness to relocate to Athens, Greece, if currently living abroad.

Salary & Benefits

• €1,500 gross per month
• 14 salaries per year
• Full-time employment
• International and multicultural working environment
• Career development opportunities
• Professional training and onboarding

Relocation Package – Move to Greece

Candidates relocating from abroad will receive:

• 3 weeks of hotel accommodation close to the workplace
• Up to €300 gross flight reimbursement with the first salary payment
• Assistance with employment documentation and administrative procedures
• Accommodation support during the training period may be available for candidates who are not currently based in Athens

Working Hours

• Full-time, 40 hours per week
• Monday to Sunday
• Rotational shifts between 08:00 and 00:00
• Weekend work may be required according to the shift schedule

Candidates relocating from abroad must be available in Athens at least 7 days before their start date to complete the required hiring and onboarding procedures.

Why Work in Athens?

Live and work in Greece while building an international career in Dutch-speaking Customer Service. Athens offers an international environment, Mediterranean lifestyle and access to a growing multilingual customer support and BPO market.

Whether you are a Dutch-speaking professional already living in Greece or looking for a Dutch job abroad, this could be your next career move.