Dutch Speaking Customer Service Rep–Onsite In Greece | Relocation Support

Ww Talents; Porto; Presencial; EUR 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

€1,500 gross per month

14 salaries per year

Relocation package to Athens

Full-time role

International multicultural env.

Resumo da oferta

Ww Talents in Athens is seeking a Dutch Speaking Customer Service Representative to support Dutch-speaking customers by phone, email and other channels, in an international, multicultural team.

You will answer questions, resolve issues and ensure a high-quality customer experience, using your Dutch and English language skills daily, with relocation support to Athens for eligible candidates.

Qualificações

• Fluent or native Dutch (C1/C2).
• Good English communication skills.
• Experience in Customer Service or related roles is an advantage.
• Excellent verbal and written communication.

Responsabilidades

• Provide customer support in Dutch via phone, email and other channels.
• Respond to questions, requests and complaints professionally.
• Resolve issues and escalate complex cases when needed.
• Maintain accurate records of interactions in CRM systems.
• Follow customer service procedures and quality standards.
• Meet individual and team customer service KPIs.
• Deliver a positive customer experience in every interaction.
• Collaborate with an international team.

Conhecimentos

Dutch language (C1/C2)

English (strong)

Customer service experience

Multichannel communication

Ferramentas

CRM software

Descrição da oferta de emprego

Join an international Customer Support team in Athens and provide professional support to Dutch-speaking customers in a multicultural environment. This is an excellent opportunity for Dutch speakers already living in Greece or candidates looking to relocate to Athens, Greece.

About the Dutch Customer Service Role

As a Dutch Speaking Customer Service Representative, you will assist Dutch-speaking customers by phone, email and other digital communication channels. You will answer customer questions, resolve issues and ensure a high-quality customer experience.

You will work in an international Customer Service / Customer Support environment, using your Dutch language skills every day while communicating in English with your colleagues and internal teams.

Key Responsibilities

• Provide customer support in Dutch via phone, email and other communication channels.
• Respond to customer questions, requests and complaints professionally and efficiently.
• Resolve customer issues and elevate complex cases when required.
• Maintain accurate records of customer interactions in internal systems and CRM tools.
• Follow customer service procedures and quality standards.
• Meet individual and team customer service KPIs.
• Deliver a positive customer experience in every interaction.
• Work effectively with an international and multicultural team.

Requirements

• Fluent or native Dutch (C1/C2).
• Good English communication skills.
• Previous experience in Customer Service, Customer Support, Call Center, Contact Center, Technical Support, Hospitality or Retail is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Customer-oriented and empathetic approach.
• Comfortable working in a multichannel customer support environment.
• Ability to work rotating shifts, including weekends.
• Willingness to relocate to Athens, Greece, if currently living abroad.

Salary & Benefits

• €1,500 gross per month
• 14 salaries per year
• Full-time employment
• International and multicultural working environment
• Career development opportunities
• Professional training and onboarding

Relocation Package – Move to Greece

Candidates relocating from abroad will receive:

• 3 weeks of hotel accommodation close to the workplace
• Up to €300 gross flight reimbursement with the first salary payment
• Assistance with employment documentation and administrative procedures
• Accommodation support during the training period may be available for candidates who are not currently based in Athens

Working Hours

• Full-time, 40 hours per week
• Monday to Sunday
• Rotational shifts between 08:00 and 00:00
• Weekend work may be required according to the shift schedule

Candidates relocating from abroad must be available in Athens at least 7 days before their start date to complete the required hiring and onboarding procedures.

Why Work in Athens?

Live and work in Greece while building an international career in Dutch-speaking Customer Service. Athens offers an international environment, Mediterranean lifestyle and access to a growing multilingual customer support and BPO market.

Whether you are a Dutch-speaking professional already living in Greece or looking for a Dutch job abroad, this could be your next career move.