Dutch-Speaking Customer Expert: Work Remotely from Greece

Cross Border Talents; Lisboa; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Salary €1,300

14 salaries

15% bonus

Training bonus €450

Loyalty bonus €450

Relocation support

Flight reimbursement

Hotel on arrival

Housing agency help

Paid training

Cross-skilling

Career progression

Job summary

Cross Border Talents is seeking native-level Dutch speakers to join its customer support team in a fully remote role from Greece. No prior customer service experience is required as full training and relocation support are provided.

You'll handle inquiries via phone, chat, and email, resolve order and product questions, and escalate issues when needed. The position offers a stable monthly salary, performance bonuses, and clear progression into mentor, trainer, or QA roles.

Qualifications

• Native-level Dutch language required.
• English at B2 level for training.
• Strong problem-solving and creative thinking.
• Experience in sales or customer-facing roles is a plus but not required.

Responsibilities

• Be the first point of contact for customers and partners via phone, chat, and email.
• Handle after-sales topics: order status, product details, invoicing, and complaints.
• Work with internal and external tools to find fast, accurate solutions.
• Take on escalated cases and turn them into satisfied customers.
• Grow into roles such as mentor, trainer, or Quality Assurance specialist.

Skills

Native-level Dutch

English (B2)

Problem solving

Creative mindset

Job description

Turn your Dutch into a new life abroad.

Our client, a leading e-commerce company, is looking for native-level Dutch speakers to join its customer support team. No customer service experience needed. You get full training, a relocation package, and a clear path to grow.

What you'll do

• Be the first point of contact for customers and partners via phone, chat, and email
• Handle after-sales topics: order status, product details, invoicing, and complaints
• Work with a range of internal and external tools to find fast, accurate solutions
• Take on escalated cases and turn them into satisfied customers
• Grow into roles such as mentor, trainer, or Quality Assurance specialist

What we're looking for

• Native-level or C2 Dutch
• English at B2 level (used for training)
• Good problem-solving skills and a creative approach
• Experience in sales or a customer-facing role is a plus, but not required

What's in it for you

Compensation

• €1,300 gross/month × 14 salaries
• Productivity bonus of up to 15% of your gross salary, based on target achievement
• €450 gross bonus after completing your training
• €450 gross loyalty bonus after 12 months

Relocation support

• Flight reimbursement from anywhere in Europe
• 21 days of hotel accommodation on arrival
• Free assistance from a housing agency to find long-term accommodation

Career growth

• Paid training from day one
• Cross-skilling across phone, chat, and email
• Progression paths into mentor, trainer, and QA roles

The details

• Work model: Remote from Greece
• Schedule: Monday to Friday, rotating shifts between 07:00 and 23:00, with occasional weekends