Dutch-Speaking Junior Customer Support Agent

Cross Border Talents; Lisboa; Remote; EUR 18,000 - 28,000; Full time

Job summary

Cross Border Talents in Greece is hiring a Dutch-speaking Level 1 Customer Support Agent. The role is remote, with base in Athens, and welcomes international candidates willing to relocate to Greece.

You will handle first-line Dutch customer inquiries, use clear communication, and escalate complex issues as needed. Full training provided, ideal for candidates starting their careers in customer service. The position offers an international and multicultural environment with growth opportunities.

Qualifications

• Native-level Dutch language required.
• B2 level English required.
• Excellent communication and interpersonal skills.
• Ability to work remotely.
• Willingness to relocate to Greece if not based there.

Responsibilities

• Provide first-level support to Dutch-speaking customers.
• Respond to inquiries and assist with basic issues.
• Identify needs and provide clear information.
• Escalate complex issues to the appropriate team.
• Maintain a professional, customer-oriented approach.
• Follow established procedures and quality standards.
• Collaborate with the team to ensure a positive customer experience.

Skills

Native-level Dutch

B2 English

Job description

Dutch-Speaking Level 1 Customer Support Agent – Remote | Athens, Greece

Location: Athens, Greece (Remote)
Client: Leading BPO client
Languages: Native-level Dutch+ B2 English
Experience: No previous customer support experience required
Relocation: Candidates from abroad who are willing to relocate to Greece are welcome to apply!

About the Role

Are you a native-level Dutch speaker looking for an exciting career opportunity in an international environment? Join a leading BPO client as a Level 1 Customer Support Agent, providing assistance to Danish-speaking customers while developing your professional skills.

This is a great opportunity for candidates who are starting their careers or looking to enter the customer service industry, as no previous customer support experience is required.

The position is remote, but candidates must be based in Athens, Greece. We also welcome applications from international candidates who are willing to relocate to Greece.

Your Responsibilities

• Provide first-level customer support to Dutch-speaking customers.
• Respond to customer inquiries and assist with basic issues and requests.
• Identify customer needs and provide clear, accurate information.
• Escalate more complex issues to the appropriate department when necessary.
• Maintain a professional, friendly, and customer-oriented approach.
• Follow established procedures and quality standards.
• Work collaboratively with your team to ensure a positive customer experience.

Requirements

• Native-level Dutchis mandatory.
• B2 level of English is required.
• Strong communication and interpersonal skills.
• A positive attitude and willingness to learn.
• Good problem-solving skills and attention to detail.
• Ability to work in a remote environment.
• Must be based in Athens, Greece, or be willing to relocate to Greece from abroad.

No previous customer support experience is required — full training will be provided to help you succeed in the role.

What We Offer

• The opportunity to work with a leading international BPO client.
• A remote working arrangement within the required location.
• Full training and ongoing support.
• An international and multicultural working environment.
• Opportunities to develop your skills and grow professionally.
• The opportunity for international candidates to relocate to Greece and start a new career.