Dutch-Speaking Customer Expert: Work Remotely from Greece

Cross Border Talents; Porto; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Relocation package

Training provided

Housing assistance

14 salaries per year

Performance bonus up to 15%

Job summary

Cross Border Talents is seeking native-level Dutch speakers to join a remote customer support team. No prior customer service experience is required, as full training and relocation support are provided, with clear growth paths.

You will handle inquiries via phone, chat, and email, assist with orders, invoicing, and after-sales topics, and use multiple tools to find fast solutions. Training starts immediately, with progression into mentor, trainer, or QA roles possible.

Qualifications

• C1 Dutch level is required.
• English at B2 level is used for training.
• Strong problem-solving and creative thinking.
• Experience in sales or customer-facing roles is a plus but not required.

Responsibilities

• Be the first point of contact for customers via phone, chat, and email.
• Handle after-sales topics: order status, product details, invoicing, and complaints.
• Use internal tools to find fast, accurate solutions.
• Escalate cases and convert them into satisfied customers.
• Progress into roles such as mentor, trainer, or QA specialist.

Skills

Dutch (C1)

English (B2)

Problem solving

Customer-facing

Job description

Turn your Dutch into a new life abroad.

Our client, a leading e-commerce company, is looking for native-level Dutch speakers to join its customer support team. No customer service experience needed. You get full training, a relocation package, and a clear path to grow.

What you'll do

• Be the first point of contact for customers and partners via phone, chat, and email
• Handle after-sales topics: order status, product details, invoicing, and complaints
• Work with a range of internal and external tools to find fast, accurate solutions
• Take on escalated cases and turn them into satisfied customers
• Grow into roles such as mentor, trainer, or Quality Assurance specialist

What we're looking for

• C1 Dutch
• English at B2 level (used for training)
• Good problem-solving skills and a creative approach
• Experience in sales or a customer-facing role is a plus, but not required

What's in it for you

Compensation

• €1,300 gross/month × 14 salaries
• Productivity bonus of up to 15% of your gross salary, based on target achievement
• €450 gross bonus after completing your training
• €450 gross loyalty bonus after 12 months

Relocation support

• Flight reimbursement from anywhere in Europe
• 21 days of hotel accommodation on arrival
• Free assistance from a housing agency to find long-term accommodation

Career growth

• Paid training from day one
• Cross-skilling across phone, chat, and email
• Progression paths into mentor, trainer, and QA roles

The details

• Work model: Remote from Greece
• Schedule: Monday to Friday, rotating shifts between 07:00 and 23:00, with occasional weekends