Dutch-Speaking Credit, Collections & Disputes Specialist

ManpowerGroup; Matosinhos; Hybrid; EUR 25,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Employee well-being initiatives

Discounts through corporate partners

Job summary

ManpowerGroup GBS Portugal is seeking a driven O2C specialist to support Credit Management, Collections and Disputes within our global business services hub in Porto. You will manage an assigned portfolio, engage customers to collect overdue payments, assess credit risk, and ensure accurate records across end-to-end Order-to-Cash processes.

This hybrid role emphasizes strong analytical skills, stakeholder collaboration, and continuous improvement.

Qualifications

• Experience in customer-facing roles within O2C environments.
• Knowledge of Credit Management, Collections and Disputes processes.
• Ability to interpret credit reports and financial statements; understand end-to-end O2C impact.

Responsibilities

• Monitor aged receivables and engage with customers to collect overdue payments.
• Maintain records of customer interactions and collection activities.
• Perform credit assessments and reassessments to support negotiations.
• Evaluate creditworthiness and assess likelihood of timely repayment.
• Support dispute resolution and escalate as needed.
• Provide end-to-end support on collections and disputes.
• Collaborate with internal stakeholders to ensure timely cash collection.

Skills

Analytical thinking

Customer focus

Independent work style

O2C knowledge

Credit management

Collections & disputes

Stakeholder management

Oracle ERP (ERP systems)

Tools

Oracle ERP

Job description

ManpowerGroup GBS Portugal is seeking a driven O2C specialist to support Credit Management, Collections and Disputes within our global business services hub in Porto. You will manage an assigned portfolio, engage customers to collect overdue payments, assess credit risk, and ensure accurate records across end-to-end Order-to-Cash processes.

This hybrid role emphasizes strong analytical skills, stakeholder collaboration, and continuous improvement.