Dutch Speaker | Backoffice Specialist

Bosch Portugal; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International environment

Career opportunities

Flexible hours

Medical services

Employee discounts

Sports & health

Canteen

Public transport access

Creativity space

Resumo da oferta

BOSCH PORTUGAL in Lisbon is seeking a customer support specialist fluent in Dutch (C1) and English. You will handle customer requests by phone and inquiries about the app, providing clear, step-by-step solutions and guidance on product updates.

The role involves coordinating with technical teams and supporting dealerships to resolve app-related issues. The ideal candidate has strong communication skills, a service mindset, and interest in the travel industry.

Qualificações

• Dutch (C1 level) is mandatory.
• Fluency in English.
• Good communicative competencies, commitment and solutions oriented.
• Experienced in customer services, ideally have worked in a customer interaction center receiving requests by phone and have interest in the travel industry (interest in modern widgets, e.g. App customer support, is a plus).

Responsabilidades

• Analyze requests and answer accordingly.
• Provide solutions and step by step guides to help customers with app usage.
• Advise regarding software and app updates.
• Inform customer the best way to get help regarding issues out of our range when necessary.
• Inform second level support when there are recurrent issues they are not aware of.
• Be the point of contact between the customer and the technical team.
• Assist dealerships and customer support when the issue is the App.

Conhecimentos

Dutch (C1)

English fluency

Customer service

Communication skills

Travel industry interest

Descrição da oferta de emprego

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Job Description

• Analyze requests and answer accordingly;
• Provide solutions and step by step guides to help customer's with the app usage;
• Advise regarding software and app updates;
• When necessary, inform customer the best way to get help regarding issues out of our range;
• Inform second level support when there are recurrent issues they are not aware of;
• Point of contact between the customer and the technical team;
• Assist dealerships and customer support when the issue is the App.

Qualifications

• Dutch (C1 level) Mandatory;
• Fluency in English;
• Good communicative competencies, commitment and solutions oriented;
• Experienced in customer services, ideally have worked in a customer interaction center receiving request by Phone and have interest in the travel industry (interest in modern widgets, e.g. App customer support, is a plus).

Additional Information

What we offer you

• Challenges in an international environment
• career opportunities in one of the best companies in the world
• flexible hours
• medical services
• discounts for employees
• sports and health related activities
• canteen
• good access to public transports
• space for creativity.

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!