Customer Service Executive - Dutch Market

Smartbox Group; Lisboa; Híbrido; EUR 22 000 - 28 000; Tempo integral

Resumo da oferta

Smartbox Group in Lisbon, Portugal is seeking a Customer Service Executive to be the heart of the brand, delivering support across phone, email and chat. You will assist B2C customers and B2B partners, enabling onboarding, tool mastery, and daily operational guidance to enhance engagement.

The role requires native Dutch and strong English, with a background in customer service or B2B support. A hybrid setup with a Carcavelos office and shuttle is offered, providing growth in a market-leading

Qualificações

• Native or fluent Dutch and strong professional English.
• Background in Customer Service or B2B Partner Support is a plus.
• Tech-savvy with multiple tools (e.g., Salesforce) and logging notes in real time.
• Detail-oriented, proactive, and calm in a fast-paced environment.
• Team player with strong work ethic and curiosity.

Responsabilidades

• Be the Brand Ambassador delivering exceptional support across phone, email and chat.
• Drive B2B partner success through onboarding, tool mastery and ongoing guidance.
• Resolve inquiries and complaints efficiently to turn interactions into positive experiences.
• Guide customers through orders, exchanges and upsell opportunities while promoting self-service.
• Maintain accurate contact logs and collaborate with the team to hit KPIs.

Conhecimentos

Dutch fluency

English fluency

Customer service

B2B support

Ferramentas

Salesforce

Descrição da oferta de emprego

At Smartbox Group, we believe life is meant to be lived, not just owned. As Europe’s leading leisure gift provider with over 180,000 unique experiences (including Stays, Wellness, Adventure, and Gastronomy) we help millions transform their free time into unforgettable memories.

Present in 10 countries with a team of 700+ people and 40,000+ partners, we aren't just building a workplace, we’re cultivating a movement. In our vibrant Carcavelos office, unbox your power, take creative control, turning ideas into impactful experiences and unbox your best self to every challenge. We empower our team to take ownership, embrace ideas, and grow. If you're ready to bring energy, curiosity, and excellence to a fast-paced, multicultural team, your next adventure starts here!

The Role

As a Customer Service Executive, you will be the heart of the Smartbox brand. You won't just solve problems, you will build relationships, enable B2C partner success, and deliver seamless service across phone, email and chat.

What You’ll Do:

• Be the Brand Ambassador: Deliver exceptional support to customers and partners across all communication channels (phone, email and chat).
• Drive B2B Success: Support restaurant, hotel, and activity partners through onboarding, tool mastery, and daily operational guidance to maximize their engagement.
• Turn Challenges into wins: Efficiently resolve inquiries and complaints, turning every interaction into a positive experience.
• Add Value: Guide customers through orders, exchanges, and upsell opportunities while encouraging self-service solutions.
• Collaborate & Achieve: Maintain precise contact logs, uphold schedule reliability, and work closely with your team to hit quality and performance KPIs.

What We’re Looking For:

• Language Skills: Native or fluent Dutch (written & spoken) + strong professional English.
• Experience: Background in Customer Service or B2B Partner Support (is a plus).
• Tech-Savvy & Multitasker: Comfortable navigating multiple tools (e.g., Salesforce) and logging notes while communicating in real time.
• Problem-Solver: Detail-oriented, proactive, and logical thinker who stays calm in a fast-paced environment.
• Positive Energy: A team player with strong work ethic, curiosity, and a genuine passion for helping people.

What We Offer:

• Work-Life Balance: Enjoy a stable, fixed schedule alongside a flexible hybrid working setup.
• Prime Location: Work from our Carcavelos office (with private shuttle from Lisbon center) in a supportive, dynamic, and multicultural environment.
• Growth & Impact: Work with the market leader, develop key B2B/B2C skills, and shape your career path.