Dutch Quality Analyst: Data-Driven QA, Hybrid Lisbon

Foundever; Lisboa; Hybrid; EUR 22,200 - 32,000; Full time

Benefits offered by this job

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities through programs

Wellness program

Job stability

Life-long skills

Excellent work culture

Job summary

Foundever in Lisbon, Portugal, is seeking a Dutch Quality Specialist to join our team. You will assess audits via data analysis, monitor CSR performance, and participate in calibration sessions to align scoring with peers.

The role requires native Dutch, advanced English, strong analytical and communication skills, and the ability to work in a hybrid Santos office. We offer competitive wages, training, health benefits, and growth opportunities.

Qualifications

• Native Dutch is mandatory.
• Advanced English is mandatory.
• Strong data analysis skills are essential.
• Detail-oriented with good organization.
• Excellent verbal and written communication.
• Ability to manage multiple tasks and projects.
• Knowledge of Foundever policies is helpful.

Responsibilities

• Assess audits via data analysis.
• Monitor CSR performance daily by reviewing and evaluating calls.
• Attend meetings with client supervisors and team managers to discuss outputs of monitoring.
• Report script problems or questions to appropriate areas.
• Assist clients in monitoring specific programs as needed.
• Communicate program changes to supervisors and CSR actions for performance appraisal.
• Develop and execute a monthly call monitoring plan.
• Provide information for the Monthly Quality Report.
• Provide feedback to training on issues arising from monitoring.
• Participate in calibration sessions to align scoring with peers.

Skills

Dutch

Data analysis

English (advanced)

Attention to detail

Communication

Time management

Problem solving

Project management

Education

QA certification

Tools

Microsoft Office

Job description

Foundever in Lisbon, Portugal, is seeking a Dutch Quality Specialist to join our team. You will assess audits via data analysis, monitor CSR performance, and participate in calibration sessions to align scoring with peers.

The role requires native Dutch, advanced English, strong analytical and communication skills, and the ability to work in a hybrid Santos office. We offer competitive wages, training, health benefits, and growth opportunities.