Dutch-Speaking Insurance & Claims Support Specialist

Kats Recruitment; Lisboa; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Relocation package included

Accommodation provided

Private health insurance

Meal vouchers

Paid training

Job summary

Kats Recruitment in Lisbon is seeking a Dutch-speaking Insurance & Claims Support Specialist to join our financial services team. You will support Dutch-speaking policyholders and corporate clients from our Lisbon office, handling policy inquiries, claims intake, and administrative tasks.

This role includes full relocation support with company-provided accommodation and arrival assistance. You will collaborate with claims adjusters, underwriters, and partners, while ensuring GDPR and

Qualifications

• Fluent Dutch (C1/C2) and strong English (B2) working proficiency.
• Prior experience in insurance, financial services, customer support, or admin is an asset.

Responsibilities

• Handle queries via phone, email, and chat from Dutch-speaking clients regarding policies, coverage, and billing.
• Assist with FNOL filings, gather documents, and guide clients through the claims lifecycle.
• Coordinate with claims adjusters, underwriters, and third-party providers for swift resolutions.
• Ensure interactions and records comply with GDPR and European insurance regulations.

Skills

Dutch language proficiency

English proficiency

Empathy

Problem solving

Communication

Job description

Dutch-Speaking Insurance & Claims Support Specialist - Relocation Package Included (Lisbon Office)

Are you fluent in Dutch with a professional, customer-focused approach and an eye for detail? We are seeking dedicated team members to join our financial services team in Lisbon, Portugal, supporting Dutch-speaking policyholders and corporate insurance clients.

In this role, you will assist customers through policy management, claims intakes, coverage inquiries, and administrative documentation. Full relocation support - including company-provided accommodation is provided to ensure a seamless transition to Lisbon!

The Role

• Customer & Policy Advisory: Handle incoming queries via phone, email, and chat from Dutch-speaking clients regarding insurance policies, coverage terms, policy updates, and premium billing.
• Claims Processing & Support: Assist policyholders with first-notice-of-loss (FNOL) filings, collect necessary documentation (e.g., medical forms, accident reports, invoices), and guide them through the claims lifecycle.
• Cross-Department Escalation: Coordinate with claims adjusters, underwriters, and third-party service providers to ensure swift and fair claim resolutions.
• Compliance & Documentation: Ensure all customer interactions and administrative record updates comply strictly with European insurance regulations and GDPR guidelines.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Modern Office-based setup in Lisbon.
• Relocation Support: Full Relocation Package Included (for candidates relocating to Lisbon from abroad or another region in Portugal).

Relocation & Accommodation Package

• Provided Accommodation: Dedicated company-allocated apartment or room (rent and utilities supported/covered) upon arrival.
• Relocation Reimbursement: Flight ticket reimbursement upon completing the initial probation period.
• Administrative Setup: Comprehensive support for local Portuguese procedures (NIF, NISS, local health registration, and bank account setup).
• Arrival Assistance: Airport transfer and support from a local onboarding team.

What We Offer

• Salary: Highly competitive base salary tailored to Dutch language skills, plus language allowances and performance bonuses.
• Benefits: Private health and dental insurance, meal allowance vouchers, and paid training.
• Workplace Perks: Vibrant office environment in central Lisbon with regular social activities and team-building events.
• Career Growth: Pathways into Quality Assurance, Senior Claims Adjusting, Team Leadership, or Account Operations.

Requirements

• Language Skills: Native or Near-Native proficiency in Dutch (C1/C2) with good working proficiency in English (B2).
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit.
• Experience: Prior experience in insurance, financial services, customer support, or administrative operations is an asset (full paid corporate onboarding provided).
• Key Skills: High empathy, structured problem-solving, attention to detail, and clear written and spoken communication.
• Shift Availability: Willingness to work in scheduled operational hours/rotations.

Ready to start a rewarding career in insurance services while living in Lisbon?