Dutch Customer Support Specialist

Horizonia; Lisboa; Presencial; EUR 17 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive initial training

Resumo da oferta

Horizonia in Lisbon is seeking a Dutch-speaking Customer Support Specialist to assist Dutch-speaking customers with inquiries, troubleshoot product features, and deliver top-tier service. This on-site role in our Lisbon hub offers daytime shifts from 07:00 to 17:00, a base salary of €1,400, a €150 language allowance, and a €100 monthly bonus, plus comprehensive training to get you fully up to speed.

You will manage customer accounts, update databases, and collaborate with internal teams to

Qualificações

• Residence in Lisbon or surrounding area is required.
• Native or proficient Dutch and good command of English.
• Strong communication and customer-service mindset.

Responsabilidades

• Assist Dutch-speaking customers with inquiries and product troubleshooting.
• Provide friendly, accurate solutions via phone, email, or chat.
• Handle accounts, track service requests, and update databases.
• Collaborate with internal teams to ensure high-quality customer experience.

Conhecimentos

Dutch

English

Communication

Customer-first

Problem solving

Ferramentas

CRM software

Descrição da oferta de emprego

Role Overview

Are you fluent in Dutch and currently living in or around the beautiful city of Lisbon? We are seeking Dutch-Speaking Customer Support Specialists to join a premier project supporting a globally recognized leader in home and household appliances.

In this role, you will act as a vital point of contact for Dutch-speaking customers, managing inquiries, troubleshooting product features, and delivering top-tier service. This is an excellent opportunity to develop your career locally with a stable, highly recognized brand.

Key Responsibilities

• Assist Dutch-speaking customers with inquiries regarding appliance features, warranties, and technical troubleshooting.
• Provide accurate, friendly, and professional solutions via phone, email, or chat channels.
• Handle customer accounts, track service requests, and update internal databases with precision.
• Collaborate with internal teams to ensure a seamless and high-quality customer experience.

Requirements & Profile Needed

• Location: Must currently reside in or around Lisbon, Portugal. (Please note: This position is open to local candidates only, as no relocation support is provided).
• Languages: Native or proficient level of Dutch (written and spoken) with a good working command of English.
• Skills: Strong communication abilities, a customer-first mindset, patience, and comfort navigating basic computer and database systems.

Work Schedule & Location

• Location: Fully office-based (On-Site) at our modern operations hub in Lisbon.
• Schedule: Shifting schedules operating within the daytime window of 07:00 AM to 05:00 PM.

Compensation & Financial Benefits

We offer a competitive and secure financial package structured according to local regulations:

• Competitive Base Salary: Fixed monthly base of €1,400.00.
• Language Allowance: An additional specialized language bonus of €150.00 per month.
• Monthly Bonus Structure: A performance or productivity-based bonus of €100.00 per month.
• Comprehensive initial training program fully provided by the company to ensure your total familiarity with the appliance portfolio before your first interaction.