Dutch Back Office Coordinator - Data & Processes

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Performance Bonus

Meal Allowance

Health & Life Insurance

Onsite Work

Professional Development

Job summary

Cross Border Talents is seeking a Back Office professional to support daily operations by handling administrative tasks, processing information, maintaining records, and coordinating with internal teams. Your role will ensure requests and processes are completed accurately, efficiently, and in line with established procedures and quality standards.

You will collaborate with internal departments to obtain information, update data, and ensure processes are completed efficiently while meeting

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Handle and process administrative requests, documents, forms, and other back-office tasks accurately and efficiently.
• Review, verify, and update information in internal systems and databases.
• Maintain accurate and up-to-date records while ensuring data quality and confidentiality.
• Process customer or business-related requests received through internal systems, email, and other relevant channels.
• Follow established procedures and workflows to ensure tasks are completed correctly and within the required timeframe.
• Identify inconsistencies, missing information, or potential issues and take the appropriate steps to resolve them.
• Coordinate with internal departments to obtain information, clarify requests, and ensure processes are completed efficiently.
• Support different operational processes, including data management, documentation, account updates, order or request processing, and administrative follow-up.
• Ensure all activities are properly documented and maintain clear records of actions taken.
• Escalate complex, sensitive, or exceptional cases to the appropriate department in line with established procedures.
• Meet defined KPIs related to productivity, accuracy, quality, turnaround time, and process efficiency.
• Maintain a high level of attention to detail while handling repetitive and time-sensitive tasks.
• Continuously develop your knowledge of company processes, systems, policies, procedures, and best practices through training and ongoing learning.

Skills

Analytical skills

Communication skills

Creative thinking

Job description

Cross Border Talents is seeking a Back Office professional to support daily operations by handling administrative tasks, processing information, maintaining records, and coordinating with internal teams. Your role will ensure requests and processes are completed accurately, efficiently, and in line with established procedures and quality standards.

You will collaborate with internal departments to obtain information, update data, and ensure processes are completed efficiently while meeting