Dutch Back Office in Lisbon | Fixed Shifts

Cross Border Talents; Lisboa; Sur place; EUR 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Language Bonus

Performance Bonus

Meal Allowance

Health & Life Insurance

Onsite Work

Professional Development

Résumé du poste

Cross Border Talents is seeking a Back Office professional to support daily operations with accurate data handling and streamlined administration. You will process requests, maintain records, and coordinate with internal teams, ensuring procedures and quality standards are met while keeping data secure and well-documented.

Fluent in Dutch and English, EU eligibility, and a proactive mindset will help you thrive in a dynamic, customer-focused environment that values attention to detail and

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication.

Responsabilités

• Handle and process administrative requests accurately and efficiently.
• Review, verify, and update information in internal systems.
• Maintain up-to-date records and ensure data quality and confidentiality.
• Process customer or business-related requests via internal channels.
• Follow established procedures and workflows to meet timelines.
• Identify inconsistencies and resolve issues with appropriate actions.
• Coordinate with internal departments to obtain needed information.
• Support various operational processes including data management and documentation.
• Ensure activities are documented and actions are traceable.
• Escalate complex cases to the appropriate department.
• Meet KPIs for productivity, accuracy, quality, and turnaround time.
• Maintain high attention to detail on repetitive tasks.
• Develop knowledge of processes, systems, and policies through training.

Connaissances

Analytical skills

Creative thinking

Communication skills

Description du poste

Grow Your Career as a Back Office!

Join a collaborative and customer-oriented team where empathy, professionalism, and high-quality service are at the center of every customer interaction. If you enjoy supporting others, finding solutions, and communicating clearly, this role is an excellent opportunity to strengthen your customer service expertise while working in a dynamic and supportive environment.

Role Overview:

As a Back Office, you will support the smooth and efficient operation of daily business processes by handling administrative tasks, processing information, maintaining accurate records, and coordinating with internal teams. Your role will involve ensuring that requests and processes are completed accurately, efficiently, and in line with established procedures and quality standards.

Key Responsibilities:

• Handle and process administrative requests, documents, forms, and other back-office tasks accurately and efficiently.
• Review, verify, and update information in internal systems and databases.
• Maintain accurate and up-to-date records while ensuring data quality and confidentiality.
• Process customer or business-related requests received through internal systems, email, and other relevant channels.
• Follow established procedures and workflows to ensure tasks are completed correctly and within the required timeframe.
• Identify inconsistencies, missing information, or potential issues and take the appropriate steps to resolve them.
• Coordinate with internal departments to obtain information, clarify requests, and ensure processes are completed efficiently.
• Support different operational processes, including data management, documentation, account updates, order or request processing, and administrative follow-up.
• Ensure all activities are properly documented and maintain clear records of actions taken.
• Escalate complex, sensitive, or exceptional cases to the appropriate department in line with established procedures.
• Meet defined KPIs related to productivity, accuracy, quality, turnaround time, and process efficiency.
• Maintain a high level of attention to detail while handling repetitive and time-sensitive tasks.
• Continuously develop your knowledge of company processes, systems, policies, procedures, and best practices through training and ongoing learning.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Competitive Salary: Attractive compensation that reflects your skills and experience.
• Language Bonus: Additional financial reward for your language proficiency.
• Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
• Meal Allowance: Daily support to help cover your meal expenses.
• Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
• Onsite Work: Work from a professional and collaborative office environment.
• Professional Development: Ongoing training and opportunities to grow your skills and career.