Danish Streaming Support Specialist — Lisbon

Nordic Jobs Worldwide; Lisboa; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Accommodation in shared apartments

Flight ticket reimbursement after 9 m

Paid training and coaching

Permanent contract

Private health insurance after 6 mo

Portuguese language courses and social

International work environment

Career development opportunities

Job summary

Nordic Jobs Worldwide seeks a Danish Customer Support Specialist to assist Danish-speaking users from Lisbon. You will handle inquiries across voice, email, chat, and social media, guiding users through account setup and solving streaming issues.

Strong communication and a customer-first mindset are essential, with a preference for prior service experience. The role offers paid training, relocation support, and a permanent contract within an international team.

Qualifications

• Fluent in Danish and English (written and spoken).
• Strong communication and customer‑oriented mindset.
• Previous customer service experience is an advantage.
• Able to handle technical troubleshooting patiently and methodically.
• Comfortable in a fast-paced, international environment.

Responsibilities

• Handle customer inquiries via voice, email, chat, and social media.
• Guide users through account registration and sign‑in processes.
• Troubleshoot streaming quality, buffering, and playback issues.
• Provide support with app installation, device compatibility, and settings.
• Assist customers with subscription management, payments, and billing issues.

Skills

Danish language

English language

Strong communication

Customer service

Technical troubleshooting

International environment

Job description

Nordic Jobs Worldwide seeks a Danish Customer Support Specialist to assist Danish-speaking users from Lisbon. You will handle inquiries across voice, email, chat, and social media, guiding users through account setup and solving streaming issues.

Strong communication and a customer-first mindset are essential, with a preference for prior service experience. The role offers paid training, relocation support, and a permanent contract within an international team.