Danish-Speaking Customer Support Specialist (B2B/B2C, 24/7)

Transcom; Portugal; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Permanent employment with bonus

Paid training

International environment

Internal learning platforms

Internal career growth

Job summary

Transcom in Portugal is hiring a Danish-speaking Customer Service Representative to join our team. You will support B2B and B2C customers across channels, handling inquiries and providing solutions with empathy.

The role offers paid training, an international, inclusive environment, and opportunities for internal growth as many senior roles are filled internally. A 24/7 shift pattern is required on rotation.

Qualifications

• Proficiency in Danish at C1 or native level in writing and speaking.
• English proficiency at B2 level or higher in writing and speaking.
• Willingness to work 5 days per week, including weekends.
• Good computer skills and ability to use internal applications.
• Strong empathy in written communication and analytical troubleshooting mindset.

Responsibilities

• Provide B2B and B2C customer support via multiple channels.
• Handle inbound calls and back-office tasks including emails and chats.
• Use internal applications to assist customers and resolve issues.
• Support multiple products across markets.

Skills

Danish C1

English B2

Customer service

Communication

Time management

Empathy written

Problem solving

Tools

CRM software

MS Office

Job description

Transcom in Portugal is hiring a Danish-speaking Customer Service Representative to join our team. You will support B2B and B2C customers across channels, handling inquiries and providing solutions with empathy.

The role offers paid training, an international, inclusive environment, and opportunities for internal growth as many senior roles are filled internally. A 24/7 shift pattern is required on rotation.