Danish-speaking Customer Support Agent - Online Bank - relocation to Malta

Next Job Abroad

Lisboa

On-site

EUR 21,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Relocation bonus

Performance bonuses

Career progression

Team events

Office perks

Job summary

Next Job Abroad is seeking a Danish-speaking Customer Service Agent to join a growing team in Malta. You will guide customers through onboarding, provide product and payment information, and identify sales opportunities.

The role emphasizes collaboration with the Danish Team Leader and cross-functional colleagues. Fluent Danish and strong English are required, with experience in customer service and sales desirable.

Qualifications

Danish fluency and strong English required.
Experience in customer service and sales is valuable.
Good communication and attention to detail are essential.

Responsibilities

Guide customers through onboarding, documentation, and product information.
Provide accurate support on products, services, and payment options.
Identify and follow up on potential sales opportunities.
Communicate with customers via email, SMS, and phone.
Ensure compliance with guidelines and industry requirements.

Skills

Fluent Danish

Fluent English

Customer service

Communication skills

Attention to detail

Team player

Microsoft Excel

Independent worker

Tools

Microsoft Excel

Job description

Customer Service Agent in Finance - Danish Market (Relocate to Malta)

Ready to swap grey skies for 300 days of sunshine?

Malta has become a top destination for people who want more out of life: better weather, an international community, new friends from all corners of Europe, affordable lifestyle, and a career-life where you can actually climb the ladder very fast. Many people move to Malta "for just one year"... and end up staying much longer.

If you're looking for a fresh start abroad, a place where work and sunshine go hand in hand, and a chance to build real international experience, this is a strong opportunity.

Our client is now looking for a Danish-speaking Customer Service Agent to join their growing team in Malta. You'll be part of a supportive Scandinavian team, working closely with the Danish Team Leader and collaborating with colleagues across the company.

What You'll Be Doing

Guide customers through onboarding, documentation, and product information
Provide accurate and helpful support regarding products, services, and payment options
Identify and follow up on potential sales opportunities
Communicate with customers via email, SMS, and phone
Ensure compliance with internal guidelines, industry standards, and legal requirements
Work closely with Payments and Collections teams to ensure clear, efficient processes
Contribute to maintaining a friendly, positive team culture
Assist with various customer service-related tasks as needed

Additional Responsibilities

Help prepare sales reports and documentation
Support training and onboarding of new colleagues
Assist in documenting workflows and team processes
Suggest improvements to tools, systems, and routines
Handle ad hoc tasks requested by the Head of New Markets

Fluency in Danish and strong English skills
Experience with sales & customer service
Understanding of customer onboarding and verification processes
Strong communication skills with a results-oriented mindset
High attention to detail and ability to take initiative
Service-minded, reliable, and a team player
Comfortable working independently when needed
Competence in Microsoft Office, especially Excel

What's in It for You

You'll be joining a workplace that values teamwork, genuine collaboration, and personal growth. Expect a welcoming environment with colleagues from across Europe, and plenty of opportunities to develop your career.

Perks include: