Danish-Speaking Customer Support Agent In Portugal

Nordic Jobs Worldwide; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time position

International working environment

08:00-17:00 schedule

Resumo da oferta

Nordic Jobs Worldwide in Lisbon is recruiting a Danish-speaking Customer Service Agent to join its international team in Portugal, assisting customers of a leading home appliances brand via phone and email.

The role offers a stable Monday to Friday schedule (08:00–17:00), on-site work in Lisbon, and opportunities to develop your customer service career within a diverse, global environment.

Qualificações

• Native or near-native level of Danish (C2).
• Good oral and written communication skills.
• Basic computer knowledge from a user’s perspective.
• Experience in face-to-face or contact centre customer service is an advantage.
• Customer-oriented, adaptable and dynamic personality.
• Ability to multitask, manage time effectively, and work independently.

Responsabilidades

• Handle incoming customer inquiries via phone and email.
• Assist customers with appliance warranty renewals.
• Answer questions related to warranty coverage.
• Support customers with issues regarding home appliances.
• Deliver professional and customer-focused service.
• Ensure accurate handling of customer cases and follow-up when needed.

Conhecimentos

Danish language

Communication skills

Basic IT skills

Customer service experience

Multitasking

Descrição da oferta de emprego

Are you a LOCAL in Portugal and want to build your customer service career in Lisbon? Our client is looking for a Danish-speaking Customer Service Agent to join their international team in Portugal.

Support customers of a leading home appliances brand by handling warranty-related inquiries via phone and email. Enjoy a stable Monday to Friday schedule while working in a dynamic international environment.

About the company

Our client is a global provider of business process outsourcing (BPO) solutions, specializing in customer service, sales, and technical support. With operations in more than 20 countries, they employ over 130,000 professionals delivering high-quality services for major international brands across diverse industries.

What will you do?

• Handle incoming customer inquiries via phone and email
• Assist customers with appliance warranty renewals
• Answer questions related to warranty coverage
• Support customers with issues regarding home appliances
• Deliver professional and customer-focused service
• Ensure accurate handling of customer cases and follow-up when needed

Candidate profile

• Native or near-native level of Danish (C2)
• Good oral and written communication skills
• Basic computer knowledge from a user's perspective
• Experience in face-to-face or contact centre customer service is an advantage
• Customer-oriented, adaptable, and dynamic personality
• Ability to multitask, manage time effectively, and work independently

Employer offers

• Full-time position
• Monday to Friday working schedule (08:00-17:00)
• International working environment
• Opportunity to develop your customer service career

About Lisbon

Experience life in one of Europe's most vibrant capitals. Lisbon offers a pleasant climate, rich culture, excellent food, beautiful beaches nearby, and an international community, making it an ideal destination to live and work.