Danish-Speaking Customer Support Agent

Cross Border Talents; Braga; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking a Danish-speaking Customer Service Agent to join our international team. You will assist customers via chat, phone, and email, delivering a professional and positive experience.

This remote role requires strong communication skills, empathy, and the ability to work independently. Prior customer service experience is an advantage, and you will maintain CRM data accurately while contributing to customer satisfaction.

Qualifications

• Fluent or native-level Danish
• Excellent communication and interpersonal skills
• Customer-oriented mindset with empathy
• Able to handle inquiries across chat, phone and email
• Good organizational skills and attention to detail
• Ability to work independently in a remote environment
• Previous customer service experience is a plus

Responsibilities

• Respond to customer inquiries via chat, phone, and email
• Provide accurate, timely, and professional assistance
• Update customer data in the CRM system
• Build and maintain positive customer relationships
• Support customer satisfaction and retention through effective issue resolution
• Handle concerns with empathy and professionalism
• Collaborate with colleagues and management
• Identify recurring issues and suggest process improvements
• Aim to meet quality, efficiency and performance targets

Skills

Danish fluency

Communication skills

Customer-oriented

Multi-channel support

Remote work capability

Attention to detail

CRM proficiency

Tools

CRM system

Job description

Cross Border Talents is seeking a Danish-speaking Customer Service Agent to join our international team. You will assist customers via chat, phone, and email, delivering a professional and positive experience.

This remote role requires strong communication skills, empathy, and the ability to work independently. Prior customer service experience is an advantage, and you will maintain CRM data accurately while contributing to customer satisfaction.