Remote Danish & English Customer Support Agent

Cross Border Talents; Braga; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents is seeking a Danish and English-speaking Customer Service Agent for a remote role based in Portugal, with a focus on serving Danish and English-speaking customers from a Braga-area setup.

Ideal candidates will reside in Portugal and bring excellent communication skills, strong customer service experience, and the ability to work independently in a remote environment while maintaining organization and timeliness.

Qualifications

• Must reside in Portugal.
• Fluent or native-level proficiency in Danish.
• Fluent or native-level proficiency in English.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to work independently in a remote environment.
• Good organizational and time-management skills.
• Customer-oriented and professional approach.

Responsibilities

• Provide customer support in Danish and English.
• Respond to customer inquiries and requests professionally.
• Identify and resolve customer issues efficiently.
• Ensure a positive customer experience.
• Follow established procedures and quality standards.
• Maintain clear and accurate communication with customers.
• Manage customer requests effectively while working remotely.

Skills

Danish language

English language

Excellent communication

Customer service

Problem solving

Remote work

Organization

Time management

Job description

Cross Border Talents is seeking a Danish and English-speaking Customer Service Agent for a remote role based in Portugal, with a focus on serving Danish and English-speaking customers from a Braga-area setup.

Ideal candidates will reside in Portugal and bring excellent communication skills, strong customer service experience, and the ability to work independently in a remote environment while maintaining organization and timeliness.