CX Tech Program Lead: Customer Experience Transformation

Pleo; Lisboa; On-site; EUR 70,000 - 110,000; Full time

Job summary

Pleo is seeking a Technical Program Manager, Customer Experience, to lead complex CX programs across Customer Success, Support, Onboarding, Product, Engineering, Data and AI. You will translate customer needs into technical solutions, manage dependencies and drive measurable impact from concept to value realization.

You will partner with CX leadership to shape the future CX tech roadmap, ensure alignment with business goals, and deliver scalable capabilities that improve onboarding, support, and

Responsibilities

• Lead CX technology programs end-to-end, from problem definition through design, testing, launch and adoption.
• Define the technical roadmap for the customer experience transformation with CX leadership.
• Translate customer problems into technical requirements for Product, Engineering, Data and systems teams.
• Drive integration programs connecting CRM, Customer Success, Support, Onboarding, Product, billing and AI platforms.
• Coordinate UAT, business readiness and governance for major CX releases.

Job description

Pleo is seeking a Technical Program Manager, Customer Experience, to lead complex CX programs across Customer Success, Support, Onboarding, Product, Engineering, Data and AI. You will translate customer needs into technical solutions, manage dependencies and drive measurable impact from concept to value realization.

You will partner with CX leadership to shape the future CX tech roadmap, ensure alignment with business goals, and deliver scalable capabilities that improve onboarding, support, and