Customer Experience Systems Specialist (No-Code)

Pleo; Lisboa; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Pleo card

Lunch allowance

Private healthcare

25 days leave + holidays

Hybrid/Remote options

Mental health support (MyndUp)

Paid parental leave

Job summary

Pleo is seeking a no-code configuration specialist to become the go-to systems partner for the Customer Experience and Customer Success teams. You’ll gather requirements, configure tools, and ensure teams can operate efficiently across Europe.

You’ll work with tools like Vitally, HubSpot, Freshdesk, and others, documenting processes and training staff while resolving issues promptly. This role offers flexible remote options and strong collaboration with engineers.

Qualifications

• 3–5 years in business applications or CS operations.
• Hands-on admin experience with at least one support or CS platform such as Freshworks, Zendesk, HubSpot Service Hub, Gainsight, or Vitally.
• Knowledge of ticket lifecycles, SLAs, escalations, onboarding, health scoring, and renewals.
• Comfort with data: properties, fields, reports, dashboards.
• Clear written and spoken English.
• Curious, service-minded approach.

Responsibilities

• Run the CX and CS stack by administering and supporting tools (Vitally, Hubspot, Freshdesk, Freshchat, Freshcaller, Circle, Rocketlane).
• Partner with CX and CS stakeholders to gather requirements and understand use cases behind requests.
• Configure and fix by delivering small to medium enhancements and resolving bugs and incidents.
• Document functional specifications, process flows, and user stories for changes.
• Test changes with UAT and peer reviews before production.
• Keep tickets moving by managing queues, tracking progress, and sharing updates with stakeholders.
• Handle vendors day to day by raising and tracking tickets, following up on SLAs, and addressing recurring problems.
• Enable teams by training CX and CS colleagues and keeping documentation current.

Skills

Business apps

Systems admin

CS operations

Data literacy

English proficiency

Curious mindset

Tools

Freshworks

Zendesk

HubSpot Service Hub

Gainsight

Vitally

Job description

Pleo is seeking a no-code configuration specialist to become the go-to systems partner for the Customer Experience and Customer Success teams. You’ll gather requirements, configure tools, and ensure teams can operate efficiently across Europe.

You’ll work with tools like Vitally, HubSpot, Freshdesk, and others, documenting processes and training staff while resolving issues promptly. This role offers flexible remote options and strong collaboration with engineers.