CX & Operations Coordinator — Hybrid Remote

Chep; Almada; Híbrido; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

CHEP is seeking a Customer Service Coordinator who will manage inquiries, onboard new customers, and collaborate with Sales, Finance, and Operations to ensure a seamless experience. You will maintain accurate customer data, monitor performance, and drive improvements to service levels.

The role emphasizes a customer-centric approach, data storytelling, and continuous process improvement, with a hybrid work arrangement in Caparica, PT.

Qualificações

• High level knowledge in Access and Excel with queries, macros, and linking tables.
• Strong interpersonal skills with a drive for results and process improvement.
• Experience in commercial account management is desirable.
• Proactive, data-driven mindset with customer-centric focus.
• Languages: Spanish, English and Portuguese.

Responsabilidades

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
• Facilitate smooth customer onboarding, account setup, and deliver system training as needed.
• Collaborate cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience.
• Maintain accurate customer information and service requests in relevant systems.
• Conduct regular account reviews to assess performance and identify improvement opportunities.
• Contribute ideas to optimize customer service processes and raise service levels.
• Support customer retention by addressing issues and monitoring satisfaction metrics.
• Advocate for customers within the organization to address needs and concerns.

Conhecimentos

Interpersonal Savvy

Drive for Results

Process Management

Learning on the Fly

Ferramentas

Access

Excel

Descrição da oferta de emprego

CHEP is seeking a Customer Service Coordinator who will manage inquiries, onboard new customers, and collaborate with Sales, Finance, and Operations to ensure a seamless experience. You will maintain accurate customer data, monitor performance, and drive improvements to service levels.

The role emphasizes a customer-centric approach, data storytelling, and continuous process improvement, with a hybrid work arrangement in Caparica, PT.