Customer Ops & Process Lead - Hybrid & Impact

Edp Renewables; Porto; Híbrido; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Edp Renewables, Porto, Portugal, is seeking a Customer Operations & Process Manager to lead the BPO team and streamline network connection workflows in a hybrid workplace. The role demands autonomy, strong cross-unit communication, and proven experience in BPO automation and process optimization.

We value decisive leadership, team orientation, and a customer-centric mindset to drive service quality and operational excellence within the Networks business platform.

Qualificações

• Autonomy and accountability.
• Strong communication skills across different Organisational Units.
• Decision-making skills.
• Ability to work effectively as part of a team.
• Strong analytical skills.
• Experience in managing and automating BPO activities.
• Knowledge of the Network Connection process.
• Experience in team management.
• Strong customer service orientation.

Responsabilidades

• Manage the BPO team, proposing and following up on action plans whenever deviations are identified.
• Follow up on the resolution of operational requests that have an impact on customers.
• Monitor and follow up on the lifecycle of Network Connection Requests, interacting with all responsible Organisational Units.
• Manage customer expectations and follow up on processes with customers.
• Identify process improvement opportunities and follow up on their implementation.

Conhecimentos

Autonomy

Accountability

Cross-functional communication

Decision-making

Team player

Analytical skills

BPO management

Automation experience

Network Connection process

Team management

Customer service orientation

Descrição da oferta de emprego

Edp Renewables, Porto, Portugal, is seeking a Customer Operations & Process Manager to lead the BPO team and streamline network connection workflows in a hybrid workplace. The role demands autonomy, strong cross-unit communication, and proven experience in BPO automation and process optimization.

We value decisive leadership, team orientation, and a customer-centric mindset to drive service quality and operational excellence within the Networks business platform.