Customer Support Specialist (m/f/d)

AMETEK; Vila Nova de Gaia; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Flexible hours

Training

Free drinks

Fresh fruit

Job summary

AMETEK, a global imaging and industrial technology leader, seeks a Customer Support Specialist Level 1 in Porto, Portugal, employed via an agency as a contingent worker. You will respond to inquiries about hardware and software products and deliver first-contact solutions.

You will work with multilingual customers, leverage AI tools to boost productivity, and collaborate with cross-functional teams to ensure a high-quality customer experience.

Qualifications

• Service-oriented mindset and customer-first approach.
• Strong communication and problem-solving skills.
• Fluent in English and Spanish; Portuguese desired for local interactions.
• Background in commercial or technical education.
• Experience in service-oriented organizations and ability to leverage AI tools.

Responsibilities

• Respond to customer inquiries about hardware and software products.
• Process quotes and orders; deliver guidance and solutions per guidelines.
• Aim for first contact resolution and high customer satisfaction.
• Maintain detailed notes in the ticketing system for each incident.
• Cooperate with other support teams to ensure excellent customer experience.
• Serve as point of contact for Channel Partners and Distributors on non-technical inquiries.

Skills

Service mindset

Communication skills

English fluency

Spanish fluency

Portuguese preferred

Commercial education

AI tools usage

Education

Commercial or technical education

Job description

FARO CREAFORM is an imaging company - and animagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.

We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies!

We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.

We are seeking a Customer Support Specialist Level 1 (m/f/d), located in Portugal, Porto as a contingent worker. You will be employed by an agency.

Responsibilities

• Respond to both internal and external customer inquiries related to the organization’s hardware and software products
• Deliver services and support, basic guidance and solutions or answers as listed in the guidelines, process quotes and orders
• Achieve the highest standards in first contact resolution and customer satisfaction
• Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system
• Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
• Point of contact for Channel Partner and Distributor support to all non-technical related inquiries

Requirements

• Strong service-oriented mindset
• Strong communications skills
• Fluent English and Spanish, Portuguese is preferred
• Commercial or technical education
• Demonstrate work experience in a service-oriented organization
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

We Offer

• Temporary employment contract via agency
• Flexible working hours
• Training
• Other employee services : free drinks, fresh fruit

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.

Compensation

• Currency: EUR
• Salary Minimum: 20,000
• Salary Maximum: 20,000
• Incentive: No
• Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.