Customer Operations Expert (English) – Lisbon, Portugal

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Relocation support

Accommodation option

Daily meals included

On-site gym & health clinic

Language classes

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking Customer Operations Experts to guide and assist users of an AI research and deployment platform. This role offers relocation support and a choice of compensation packages with meals and housing options.

You will handle onboarding, billing queries, and platform troubleshooting across channels, in a fast-growing AI environment. A strong English command and passion for tech are essential.

Qualifications

• Fluency in English (written and spoken).
• EU Citizenship OR a valid, unrestricted EU Work Permit.
• A strong passion for technology, customer support, and AI innovations.
• Flexibility to work rotating shifts in a dynamic 24/7 environment.

Responsibilities

• Guide, support, and onboard users on cutting-edge AI tools.
• Assist customers with billing, invoicing, and account management.
• Troubleshoot platform issues across multiple support channels with empathy and speed.

Skills

Fluency in English

Customer empathy

Communication

Adaptability

Job description

Step into the future of technology in one of Europe's most vibrant coastal capitals! We are hiring Customer Operations Experts to support the users of a world-leading AI research and deployment company. If you speak fluent English, love technology, and are looking for a fully supported move to sunny Portugal, this is your sign.

Why You'll Love Working Here

• Full Relocation Support: We cover your travel expenses to Lisbon, handle your administrative setup (NIF & Social Security), and provide a paid annual flight back to your home country.
• Free Accommodation Option: Move stress-free into a private room in a shared company apartment with all utilities included, plus free cleaning twice a week.
• Modern Green Campus: Enjoy an eco-friendly workplace featuring a free on-site gym, free daily meals (soup, bread, salad, fruit), an on-site health clinic, and private health/dental insurance from Day 1.
• Perks & Culture: Access free Portuguese language classes, join regular social and cultural activities, and build a career in the fast-growing AI industry.

What You Will Do

• Guide, support, and onboard users on cutting-edge, advanced AI tools.
• Assist customers with billing, invoicing, and account management.
• Troubleshoot platform issues across multiple support channels with empathy and speed.

Salary & Compensation Options

Choose the package that best fits your lifestyle (based on a 40-hour work week with 15 days of paid training included):

Option A — With Accommodation Included

• Base Package: €1,259.33 gross/month (Includes base salary, €154 meal allowance, holiday & Christmas allowances)
• Performance Bonus: Up to €200.00/month extra
• Perk: Private apartment room + all utilities & cleaning included!

Option B — Without Accommodation

• Base Package: €1,320.67 gross/month (Includes base salary, €154 meal allowance, holiday & Christmas allowances)
• Performance Bonus: Up to €200.00/month extra

What We Are Looking For

• Fluency in English (written and spoken).
• EU Citizenship OR a valid, unrestricted EU Work Permit.
• A strong passion for technology, customer support, and AI innovations.
• Flexibility to work rotating shifts in a dynamic 24/7 environment.

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