Customer Support Specialist – ByteDance Project in Lisbon

CB Talents; Lisboa; Presencial; EUR 11 000 - 13 000; Tempo integral

Resumo da oferta

CB Talents in Lisbon seeks a on-site role supporting French and English content moderation and policy enforcement across online ecosystems. The position requires full-time availability with 24/7 rotative shifts, Monday to Sunday, and two days off per week.

You will decide objectively under platform guidelines, communicate empathetically with users in French and English, and manage high-volume queues during peak campaigns while handling sensitive content with professionalism and integrity.

Qualificações

• Fluent proficiency in French and English.
• Excellent verbal/written communication and strong analytical decision-making skills.
• Solid understanding of digital e-commerce, content ecosystems, and local market nuances.
• Strong organizational skills, resilience, and adaptability in a fast-paced environment.
• Note: Candidates must not have previously worked for ByteDance (across any LOB, BPO, or country).

Responsabilidades

• Make objective, accurate moderation decisions based on platform policy guidelines.
• Provide empathetic, customer-focused communication in both French and English.
• Manage high volume queues during peak campaign periods with attention to detail.
• Handle sensitive content professionally, maintaining sound judgment and integrity.

Conhecimentos

French & English fluency

Customer communication

Analytical decision-making

Content moderation

Descrição da oferta de emprego

Key Offerings

• Base Salary: 1,100€ gross per month (14 monthly payments per year)
• Food Allowance: 7.63€ per working day
• Attendance Bonus: 100€ per 11 months
• Relocation Package: Access to a shared company apartment with other Concentrix employees for up to 12 months, with utilities included (280€ deducted monthly)

Role Details

• Location: Lisbon, Portugal (On-site)
• Work Schedule: Full-time, 24/7 rotative shifts (Monday to Sunday) with 2 rotative days off per week
• Work Type: Customer service, content moderation, and policy enforcement across online content ecosystems

Core Responsibilities

• Make objective, accurate moderation decisions based on platform policy guidelines.
• Provide empathetic, customer-focused communication in both French and English.
• Manage high volume queues during peak campaign periods with attention to detail.
• Handle sensitive content professionally, maintaining sound judgment and integrity.

Requirements

• Fluent proficiency in both French and English.
• Excellent verbal/written communication and strong analytical decision-making skills.
• Solid understanding of digital e-commerce, content ecosystems, and local market cultural nuances.
• Strong organizational skills, resilience, and adaptability in a fast-paced environment.
• Note: Candidates must not have previously worked for ByteDance (across any LOB, BPO, or country).