Customer Support Specialist based Porto - Onsite

Cross Border Talents; Porto; Presencial; EUR 9444 - 11 312; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary of €930 gross

Guaranteed bonus of €100 gross

Meal allowance of €9 per day

Transportation reimbursement up to €40

Resumo da oferta

A leading customer support company is seeking a detail-oriented Customer Support Specialist fluent in French to assist French-speaking customers in Porto. The role involves handling inquiries through various channels, ensuring compliance with standards, and maintaining documentation in English. Ideal candidates will have strong customer service skills and experience in similar roles. This position offers a base salary of €930 gross, potential bonuses, and a supportive international work environment.

Qualificações

• Native or C2-level fluency in French required.
• Proficiency in English at B2 level or higher.
• Previous experience in customer support or retail is an advantage.

Responsabilidades

• Handle incoming customer inquiries via phone, chat, and email.
• Support customers with account-related requests and product guidance.
• Ensure compliance with brand and regulatory standards.
• Accurately document customer interactions in CRM systems.
• Identify customer needs and escalate when required.

Conhecimentos

Fluency in French (C2 level)

B2 level English proficiency

Strong customer service skills

Communication skills

Ability to use digital tools

Descrição da oferta de emprego

Customer Support Specialist (French) based Port...

Working Hours: Rotational shifts

Monday – Saturday: 07:00 – 19:00

Role Overview

We are looking for a service-driven and detail-oriented Customer Support Specialist to support French-speaking customers for a premium lifestyle and consumer brand.
You will be based on-site in Porto, delivering personalized support for digital products and services, while ensuring a high-quality customer experience in a regulated environment.

Key Responsibilities

• Handle incoming customer inquiries via phone, chat, and email in Slovenian
• Support customers with account-related requests, product guidance, order status, and basic device troubleshooting
• Ensure full compliance with brand, quality, and regulatory standards , including strict age-verification procedures
• Accurately document all customer interactions in English within internal CRM systems
• Identify customer needs and provide appropriate solutions or escalate when required
• Stay up to date with product updates, campaigns, and support processes
• Work flexibly across rotating shifts , including evenings and weekends

Ideal Candidate Profile

Native or C2-level fluency in French

English proficiency at B2 level or higher

Strong customer service and communication skills

Comfortable using digital tools and supporting electronic products

Previous experience in customer support, retail, or consumer-focused roles is an advantage

Detail-oriented, professional, and empathetic approach to customer interactions

• Base salary: €930 gross paid over 14 months
• Guaranteed bonus: €100 gross (or more, depending on targets achieved) for the first 3 months
• Meal allowance: €9 per day (net, provided via meal card.
• Transportation reimbursement: Up to €40 for public transport, upon presentation of a monthly subscription

Modern office environment in Porto

Multicultural and international work environment

Career growth and internal development opportunities

Why Join

Work with a premium international brand in a structured and compliant environment

Support adult customers using innovative digital products and services

Be part of a supportive, international team

Develop skills in customer experience, compliance, and digital support

Apply now to take the next step in your customer support career!