Customer Support Specialist (Italian Speaking)

CBT; Lisboa; Presencial; EUR 11 613 - 13 845; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company apartment

Performance bonus

Holiday & Christmas allowances

Food Allowance

Private Health Insurance

Career growth opportunities

Resumo da oferta

CBT is searching for a Customer Support Specialist in Lisbon. In this full-time role, you will manage customer interactions regarding online orders, ensuring top-tier service and compliance with data policies.

The ideal candidate should be proficient in Italian and English, possess strong communication skills, and be KPI-driven. Competitive salary options include up to 1,240.66€ gross/month and benefits like private health insurance and bonuses.

Qualificações

• Proficient in Italian and English for customer interactions.
• Ability to manage sensitive data confidently.
• Experience with customer support or e-commerce is advantageous.

Responsabilidades

• Manage customer interactions across various channels.
• Handle delivery tracking, returns, and payment queries.
• Collaborate with couriers and internal teams for issue resolution.

Conhecimentos

Italian (near native)

English (B2 or higher)

Strong communication skills

Problem-solving skills

Attention to detail

Ferramentas

SAP

Descrição da oferta de emprego

Customer Support Specialist (E-commerce) – Onsite Portugal

Lisbon | Full-time | Start Date: 20 July 2026

Ready to build a career in a fast-paced, international environment?

Your Mission

As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll handle sensitive data, collaborate across teams, and solve complex issues with precision and speed.

What You'll Do

• Manage end-to-end customer interactions (phone, email, chat) related to online orders
• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
• Review and process order-related data and business requests
• Collaborate with couriers, financial institutions, and internal teams
• Ensure strict compliance with PCI & GDPR policies
• Analyze and resolve complex cases, escalating when necessary
• Contribute to continuous improvement of customer experience and team performance

What You Bring

• Italian (near native) + English (B2 or higher) – written & spoken
• Strong communication and problem-solving skills
• High attention to detail and accuracy
• Ability to work independently and make confident decisions
• Comfortable handling sensitive/confidential data
• KPI-driven mindset with a proactive attitude
• Team player with strong collaboration skills

Nice to have:

• Experience with SAP or back-office tools
• Previous customer support or e-commerce experience

Training & Onboarding

We set you up for success from day one:

Fully paid training (15–20 working days)

Monday–Friday | 09:00 – 18:00 (incl. holidays)

Training conducted in English

Includes customer management across phone, email & chat

Hands‑on learning + independent task execution

Working Schedule

40 hours/week (8h/day + 1h lunch)

Rotational shifts: Monday to Sunday

Operating hours: 07:00 – 00:00

Flexibility required (including occasional overtime based on volume)

What's in It for You

You can choose your package:

Option 1: 1,040.66€ gross/month + company apartment

Option 2: 1,240.66€ gross/month (no company apartment)

Performance bonus

Holiday & Christmas allowances included

Food Allowance

Private Health Insurance

Career growth opportunities in an international environment