Customer Support Expert

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Fully compensated training

Private health and dental insurance

Prepaid meal card allowance

Holiday and Christmas bonuses

22 days annual leave

Public holiday compensation

Job summary

Cross Border Talents is seeking a Customer Support Expert in Lisbon, Portugal. You will assist subscribers with subscriptions, billing, and technical issues via phone, email and chat.

In addition to handling inquiries, you will conduct proactive outreach to educate users on exclusive product features and integrated AI tools. The role offers a 12‑month contract with potential for permanent placement after 2 years, plus fully compensated initial training, private health and dental insurance after

Qualifications

• Fluent English required for customer interactions.
• Experience in customer support via phone, email, and chat is preferred.
• Willingness to work in Lisbon with standard full-time hours.

Responsibilities

• Assist subscribers with subscription options, account management, billing, and technical issues via phone, email, and chat.
• Conduct proactive outbound calls to educate users on exclusive features and integrated AI tools.

Skills

Fluent English

Customer support

Job description

Customer Support Expert

We are seeking fluent English-speaking Customer Support Experts in Lisbon, Portugal.

Role & Responsibilities

• Support Subscribers: Assist users with digital subscription options, account management, billing, and technical issues via phone, email, and chat.
• Proactive Engagement: Conduct targeted outbound calls and educate users on exclusive product features and integrated AI tools.

Shifts & Location

• Work Location: Lisbon, Portugal, accessible via local metro, train, and bus lines.
• Shift Options:
  • Day Shift: 07:00 to 22:00, Monday to Sunday.
  • Night Shift: 22:00 to 07:00, Monday to Sunday.
• Hours: 40 hours per week (8-hour daily shifts with a 1-hour lunch break).

Benefits & Perks

• Contract: 12-month contract with eligibility for a permanent contract after 2 years.
• Training: Fully compensated initial professional training.
• Insurance: Private health and dental insurance after contract signature.
• Allowances & Time Off: Prepaid meal card allowance, holiday and Christmas bonuses, 22 days of annual paid leave, and public holiday compensation.