Customer Support Expert

Cross Border Talents; Faro; In loco; EUR 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully compensated initial training

Private health and dental insurance

Prepaid meal card allowance

Descrizione del lavoro

Cross Border Talents is seeking a fluent English-speaking Customer Support Expert in Lisbon, Portugal to assist subscribers across channels including phone, email and chat.

You will handle subscriptions, account management, billing and technical issues, with training provided and a clear path to a permanent contract after two years. The role includes day and night shifts, totaling 40 hours per week.

Competenze

• Fluent English required.

Mansioni

• Assist subscribers with digital subscription options, account management, billing, and technical issues via phone, email, and chat.
• Proactive outbound calls to educate users on product features and integrated AI tools.

Conoscenze

Fluent English

Descrizione del lavoro

Customer Support Expert

We are seeking fluent English-speaking Customer Support Experts in Lisbon, Portugal.

Role & Responsibilities

• Support Subscribers: Assist users with digital subscription options, account management, billing, and technical issues via phone, email, and chat.
• Proactive Engagement: Conduct targeted outbound calls and educate users on exclusive product features and integrated AI tools.

Shifts & Location

• Work Location: Lisbon, Portugal, accessible via local metro, train, and bus lines.
• Shift Options:
  • Day Shift: 07:00 to 22:00, Monday to Sunday.
  • Night Shift: 22:00 to 07:00, Monday to Sunday.
• Hours: 40 hours per week (8-hour daily shifts with a 1-hour lunch break).

Benefits & Perks

• Contract: 12-month contract with eligibility for a permanent contract after 2 years.
• Training: Fully compensated initial professional training.
• Insurance: Private health and dental insurance after contract signature.
• Allowances & Time Off: Prepaid meal card allowance, holiday and Christmas bonuses, 22 days of annual paid leave, and public holiday compensation.