Operations Customer Support Expert

Cross Border Talents; Lisboa; In loco; EUR 21.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully compensated initial training

Private health and dental insurance

Prepaid meal card allowance

Holiday and Christmas bonuses

22 days annual paid leave

Public holiday compensation

Descrizione del lavoro

Cross Border Talents in Lisbon, Portugal seeks fluent English-speaking Customer Support Experts to assist users with subscriptions, accounts, billing and tech issues via phone, email, and chat.

Role includes proactive outbound calls to educate users on exclusive features and integrated AI tools. Work location is Lisbon with day/night shifts; training is provided and a 12-month contract with potential permanence after 2 years.

Competenze

• Fluent English-speaking required.
• Experience assisting users via phone, email, and chat.
• Based in Lisbon, Portugal or within reasonable commuting distance.

Mansioni

• Assist users with digital subscription options, account management, billing, and technical issues via phone, email, and chat.
• Conduct targeted outbound calls and educate users on exclusive product features and integrated AI tools.

Descrizione del lavoro

Customer Support Expert

We are seeking fluent English-speaking Customer Support Experts in Lisbon, Portugal.

Role & Responsibilities

• Support Subscribers: Assist users with digital subscription options, account management, billing, and technical issues via phone, email, and chat.
• Proactive Engagement: Conduct targeted outbound calls and educate users on exclusive product features and integrated AI tools.

Shifts & Location

• Work Location: Lisbon, Portugal, accessible via local metro, train, and bus lines.
• Shift Options:
  • Day Shift: 07:00 to 22:00, Monday to Sunday.
  • Night Shift: 22:00 to 07:00, Monday to Sunday.
• Hours: 40 hours per week (8-hour daily shifts with a 1-hour lunch break).

Benefits & Perks

• Contract: 12-month contract with eligibility for a permanent contract after 2 years.
• Training: Fully compensated initial professional training.
• Insurance: Private health and dental insurance after contract signature.
• Allowances & Time Off: Prepaid meal card allowance, holiday and Christmas bonuses, 22 days of annual paid leave, and public holiday compensation.