Customer Support Representative English Speaker

Cross Border Talents; Lisboa; Presencial; EUR 15 624 - 23 436; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Paid training

Career development

Multicultural environment

Growth opportunities

Modern Lisbon office

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Support Representative (English Speaker) to be the first point of contact for customers via email, chat, and phone.

You will handle inquiries in English (C1/C2), join a friendly multicultural team, and start immediately. Paid training and continuous career development await.

This role offers a competitive salary, growth opportunities, and a modern Lisbon office.

Qualificações

• Experience in customer support or similar role is a plus.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, and team-oriented environment.

Responsabilidades

• Respond to customer inquiries via chat, email, and phone in English.
• Provide accurate information and resolve issues efficiently.
• Escalate complex cases to relevant departments when needed.
• Maintain professionalism and empathy in every interaction.
• Stay updated on product knowledge and company policies.

Conhecimentos

Customer service

English proficiency

Descrição da oferta de emprego

About the Role

We’re looking for a Customer Support Representative (English Speaker) to join our dynamic team in Lisbon. In this role, you will be the first point of contact for our customers, providing exceptional service through email, chat, and phone. If you are customer-focused, empathetic, and enjoy problem-solving, we’d love to hear from you!

Responsibilities

• Handle customer inquiries via chat, email, and phone in English.
• Provide accurate information and efficient resolutions to customer issues.
• Escalate complex cases to the relevant departments when necessary.
• Maintain a high level of professionalism and empathy in every interaction.
• Keep up to date with product knowledge and company policies.

Requirements

• English C1 or C2
• Must be currently based in Lisbon
• Previous experience in customer support or a similar role is a plus.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Available to start immediately.

What We Offer

• Competitive salary and performance bonuses.
• Paid training and continuous career development.
• Friendly and multicultural work environment.
• Opportunities for internal growth.
• Modern office located in Lisbon

Ready to join? Apply now and start your career in customer support with us were hiring immediately!