Customer Support Engineer – SaaS Security (Lisbon/Remote Weekends)

Spin.AI; Lisboa; Hybrid; EUR 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive base salary

Office in Lisbon

Medical insurance

Unlimited PTO

Career growth opportunities

Training and certifications support

Zusammenfassung

Spin.AI is seeking an experienced Customer Support Engineer to support European customers from our Lisbon office. You will be the first technical contact for IT admins and security teams, handling onboarding, configuration, restores, alerts, and integrations.

This hands-on role requires solving complex problems, clear explanations, and collaboration with Engineering, Product, and Customer Success. Weekend work is remote, hours align with European business hours.

Qualifikationen

• 4+ years in technical or customer-facing engineering support.
• Experience administering Google Workspace and/or Microsoft 365.
• Strong English communication and problem-solving skills.

Aufgaben

• Provide technical support to customers and partners via email, chat, and video calls.
• Diagnose and resolve issues across Spin.AI products including backups and SSPM.
• Troubleshoot integrations with Google Workspace, Microsoft 365, Salesforce, and Slack.
• Guide onboarding and configuration for new customers.
• Document issues in Jira Service Management and contribute to KB.

Kenntnisse

Google Workspace admin

Microsoft 365 admin

SaaS support

Escalation ownership

English fluency

Tools

Jira Service Management

OAuth / API permissions

Postman

Salesforce / Slack / Jira (nice to have)

Jobbeschreibung

Spin.AI is seeking an experienced Customer Support Engineer to support European customers from our Lisbon office. You will be the first technical contact for IT admins and security teams, handling onboarding, configuration, restores, alerts, and integrations.

This hands-on role requires solving complex problems, clear explanations, and collaboration with Engineering, Product, and Customer Success. Weekend work is remote, hours align with European business hours.