Senior Customer Support Engineer - SaaS Security (Remote)

Quanteam; Lisboa; Vor Ort; EUR 48.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Office in Lisbon, Portugal

Remote work on weekends

Training and certifications

Team-building events

Unlimited PTO

Zusammenfassung

Spin.AI is seeking an experienced, customer-focused Customer Support Engineer to help European customers maximize the Spin.AI platform—from onboarding and configuration to troubleshooting backups, restores, and security alerts and integrations.

Based in Lisbon, Portugal, this hands-on role requires clear communication, strong problem solving, and collaboration with Engineering, Product, Customer Success, and Sales teams to deliver fast, confident resolutions and a great customer experience.

Qualifikationen

• 4+ years in technical support for B2B SaaS.
• Hands-on admin experience with Google Workspace or Microsoft 365.
• Strong English communication, both written and spoken.
• Ability to troubleshoot complex issues and explain clearly.

Aufgaben

• Provide email, chat, and video support with SLA adherence.
• Diagnose and resolve issues across Spin.AI products (backup, DLP, SSPM).
• Troubleshoot integrations with Google Workspace, Microsoft 365, Salesforce, Slack.
• Onboard and configure new customers; document solutions and KB articles.

Kenntnisse

Technical support

Cloud concepts

English proficiency

Customer facing

Tools

Google Workspace

Microsoft 365

Jira Service Management

Jobbeschreibung

Spin.AI is seeking an experienced, customer-focused Customer Support Engineer to help European customers maximize the Spin.AI platform—from onboarding and configuration to troubleshooting backups, restores, and security alerts and integrations.

Based in Lisbon, Portugal, this hands-on role requires clear communication, strong problem solving, and collaboration with Engineering, Product, Customer Success, and Sales teams to deliver fast, confident resolutions and a great customer experience.