Customer Service Representative (Italian Speakers)

CBT; Porto; Sur place; EUR 10 000 - 12 000; Plein temps

Avantages offerts par ce poste

Relocation package to Porto

Meal allowance €7.63 net/day

14-month salary

Résumé du poste

CBT in Porto, Portugal is seeking a Customer Service Representative for Diabetes Medical Devices. You will provide support in Italian with English as needed, handle inquiries via phone, email, and chat, and assist patients and healthcare professionals.

The role requires rotative shifts, with night premium, and relocation to Porto. The package includes base salary of €1,000 gross per month (14 months) and a meal allowance of €7.63 net per working day.

Qualifications

• Fluency in Italian at C2 level is essential.
• Advanced English at C1 level for internal communication and training.
• Excellent communication, empathy and problem-solving skills are required.
• Ability to work in rotative shifts and in a multicultural environment.
• Experience in customer service or healthcare is a plus, but training is provided.

Responsabilités

• Provide outstanding customer service in Italian (C2) with English (C1) support when needed.
• Handle inquiries, incidents, and questions about diabetes medical devices via phone, email, and chat.
• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
• Guide customers through troubleshooting and product usage while maintaining quality standards.
• Collaborate with the Team Leader to ensure operational excellence.

Connaissances

Italian (C2) fluency

English (C1) proficiency

Excellent communication

Empathy

Problem-solving

Description du poste

Porto, Portugal | Full-Time | Start Date: 12/Nov/26

Are you passionate about healthcare innovation and eager to make a difference in patients' lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer support—you'll be helping patients and healthcare professionals with life-changing solutions.

What You'll Do

As part of our dynamic customer support team, you will:

• Provide outstanding customer service in Italian (C2), with support in English (C1) when required.

• Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.

• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.

• Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.

• Work in close collaboration with your Team Leader to ensure operational excellence.

Work Schedule

• Rotative shifts – Monday to Sunday, 7 am - 10 pm

• 2 days off weekly (rotative, provided 1 month in advance).

• Night shift premium – at least +25% hourly rate (in line with Portuguese labor law).

Compensation & Benefits

• Base Salary: €1,000 gross/month (14 months).

• Meal Allowance: €7.63 net per working day

Who We're Looking For

• Fluency in Italian (C2) – essential.

• Advanced English (C1) – for internal communication and training.

• Excellent communication, empathy, and problem-solving skills.

• Ability to work in rotative shifts and thrive in a multicultural environment.

• Prior experience in customer service or healthcare is a plus, but not required—training is provided!

Why Join Us?

• Be part of a project that directly impacts patients' health and well-being.

• Thrive in a supportive, international work culture with career growth opportunities.

• Enjoy a smooth relocation to sunny Porto with our comprehensive package.

• Receive transparent and timely recognition for your performance