Customer Success Specialist — Lisbon (On-site) Fashion

ISTO.; Lisboa; Presencial; EUR 25 000 - 42 000; Tempo integral

Resumo da oferta

ISTO., a clothing brand committed to full transparency, seeks a Customer Success Specialist for Lisbon. This full-time, on-site role supports customers through multiple channels, resolves inquiries, and ensures a positive post-purchase experience.

You will gather feedback, identify trends, and share insights with sales, operations, and marketing to improve customer journeys and maintain long-term shopper relationships.

Qualificações

• Strong customer-focused skills, including Customer Satisfaction and Customer Service.
• Experience in Customer Support and the ability to manage inquiries efficiently.
• Excellent communication in English and Portuguese.
• Solid analytical skills to interpret customer feedback and identify patterns.
• Experience in retail, e-commerce, or fashion is beneficial.
• Comfort working on-site in Lisbon.

Responsabilidades

• Support customers through multiple channels and ensure a positive post-purchase experience.
• Handle service requests, provide product information, troubleshoot issues, and follow up to confirm satisfaction.
• Gather feedback, identify trends, and share insights with internal teams to improve processes and customer journeys.
• Collaborate with sales, operations, and marketing to deliver high-quality service and maintain long-term customer relationships.

Conhecimentos

Customer-focused

Customer service

Communication (EN/PT)

Analytical skills

Retail/e-commerce/fashion familiarity

Descrição da oferta de emprego

ISTO., a clothing brand committed to full transparency, seeks a Customer Success Specialist for Lisbon. This full-time, on-site role supports customers through multiple channels, resolves inquiries, and ensures a positive post-purchase experience.

You will gather feedback, identify trends, and share insights with sales, operations, and marketing to improve customer journeys and maintain long-term shopper relationships.