Customer Success & Onboarding Specialist

Archon Systems Inc.; Lisboa; Híbrido; EUR 31 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and dental benefits

Visit Toronto office for training

€350 fitness benefit

22 days vacation + 10 PTO

Top-notch computers

Friendly team culture

Resumo da oferta

Archon Systems Inc. in Lisbon, Portugal, seeks a Customer Success and Support Specialist to help small businesses get the most from inFlow software.

This hybrid role combines customer success with hands-on product support, requiring one in-office day per week and flexibility to work from home on other days. You’ll guide onboarding, training, issue resolution, and proactive account management while collaborating with cross-functional teams to improve our software and support resources.

Qualificações

• Customer-centric and empathetic with a passion for helping users.
• Excellent written and verbal communication skills.
• Able to learn new software quickly and teach others.
• Problem-solving mindset with a can-do attitude.
• Self-motivated and able to manage time in a hybrid work setup.
• Collaborative team player who builds relationships.
• Comfortable with balancing support and customer success tasks.

Responsabilidades

• Manage customer accounts across their lifecycle to drive engagement and growth.
• Provide support via email, live chat, and phone during business hours.
• Lead onboarding trainings (1:1 or group) via Zoom.
• Assist customers with inventory setup and workflow recommendations.
• Troubleshoot software issues and assist with integrations.
• Schedule regular check-ins to ensure product adoption.
• Handle renewals and cancellations to retain customers.
• Collaborate with Product, Sales, QA, and Marketing to capture feedback.

Conhecimentos

Customer focus

Communication

Quick learning

Problem solving

Self-starter

Team player

People skills

Ferramentas

Zoom

Descrição da oferta de emprego

Archon Systems Inc. in Lisbon, Portugal, seeks a Customer Success and Support Specialist to help small businesses get the most from inFlow software.

This hybrid role combines customer success with hands-on product support, requiring one in-office day per week and flexibility to work from home on other days. You’ll guide onboarding, training, issue resolution, and proactive account management while collaborating with cross-functional teams to improve our software and support resources.