Customer Success - French Speaking

CASAFARI; Portugal; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Flexible work model

Travel opportunities

Job summary

CASAFARI is seeking a Customer Success professional fluent in French to onboard and support clients across Europe from Portugal. You will lead onboarding sessions, manage multi-channel communications, and work closely with product and sales teams to foster long-term relationships.

The role offers a fully remote, hybrid, or onsite path with international travel as needed, a competitive base plus bonus, and growth opportunities in a fast-growing PropTech environment.

Qualifications

• Native-level proficiency in French and fluent English.
• Based in Portugal.
• 2+ years in Customer Success or similar roles.

Responsibilities

• Deliver onboarding sessions, workshops, and webinars.
• Support customers across tickets, email, and phone.
• Build relationships with customers across Europe and identify upsell opportunities.
• Gather feedback to improve products and processes.
• Train and support new team members in client agencies.
• Act as bridge between client needs and product team.

Skills

French (native)

English (fluent)

CRM tools

Customer success

Tools

Salesforce

HubSpot

Job description

Join Europe’s Fastest‑Growing PropTech Scale‑Up: Become Our Next Customer Success (French Speaking Markets)! Are you passionate about AI, real estate, and building lasting client relationships? Do you thrive in fast‑paced, international environments where your ideas and energy truly matter? At CASAFARI, we’re on a mission to bring clarity and efficiency to Europe’s chaotic real estate market and we want YOU to be part of it.

About Us

We’re Europe’s leading real estate data intelligence platform, operating in Portugal, Spain, France, Italy, and Germany. With a diverse team of 100+ professionals from over 25 countries, CASAFARI is transforming the property world with cutting‑edge technology and real‑time data. Our vision is bold: organize real estate into a data‑powered ecosystem, enabling faster, smarter, and safer transactions. From real estate agents to investors, developers, and even Q‑commerce players we empower everyone to make informed decisions with confidence.

What You’ll Do:

• Deliver impactful onboarding sessions, workshops, and webinars;
• Support customers across multiple channels (tickets, email, phone), ensuring timely and effective responses;
• Handle customer requests efficiently, using the right information and a customer‑first approach;
• Develop a strong understanding of CASAFARI’s product and the real estate industry;
• Build and maintain trusted relationships with customers across Europe;
• Deliver webinars and product sessions to help customers maximise product usage;
• Gather and analyse customer feedback to identify improvement opportunities;
• Analyse customer data to understand behaviour, needs, and engagement levels;
• Create targeted campaigns for new customers and reactivation campaigns for less active users;
• Identify upsell and cross‑sell opportunities and share insights with Account Management.
• Train and support new team members within client agencies;
• Build strong, trusted relationships with users;
• Gather insights through product/customer interviews to improve our services;
• Act as the bridge between client needs and our product team;
• Proactively identify and develop new opportunities and leads across the French‑speaking markets;
• Take initiative in reaching out to potential clients and developing new relationships when relevant;
• Contribute to building and shaping this function, helping define new approaches and processes as we grow;
• Meet key clients in person and travel internationally when relevant to support client relationships and business opportunities.

Who You Are:

• Native‑level proficiency in French with fluent English;
• Based in Portugal;
• 2+ years of experience in the same role or in similar positions within the Customer Success area;
• Enthusiastic about AI, tech, and real estate;
• Comfortable with CRM/tools and digital platforms;
• Highly proactive, action‑oriented and comfortable taking ownership;
• You don't wait for instructions or fully defined processes to move things forward;
• Empathetic and customer‑focused - you love helping people succeed;
• Curious, fast learner, and eager to grow in a dynamic environment.
• Interest in new technologies, especially, AI;
• Comfortable working in a fast‑growing, start‑up environment;
• You naturally identify opportunities, take initiative and turn ideas into action;
• Comfortable working in an evolving environment where not everything is already defined and helping create structure along the way.

What You’ll Get:

• Competitive base salary + attractive bonus scheme;
• Health insurance;
• Fully remote, hybrid, or onsite — your choice! (Some international travel may also be part of the role, depending on client and business needs);
• Mentorship and training in product, sales, and communication;
• Access to our platform (useful if you're house‑hunting!);
• Offices in Lisbon, Algarve and Berlin.

What to Expect from the Recruitment Process

We believe recruitment should be transparent, structured and respectful of everyone’s time. It typically includes: Application Review, Pitch Video, Screening Interview with the People Team, Technical & Language Assessment, Hiring Manager Interview, Final Interview with our Founders. We aim to keep communication clear and provide feedback as efficiently as possible throughout the process.

Ready to help shape the future of real estate technology?