Customer Success — Buyer Engagement Specialist

Cox Automotive UK Limited; Lisboa; Hybrid; EUR 24,000 - 32,000; Full time

Job summary

Cox Automotive UK Limited in Lisbon/Loures is seeking a Customer Success Agent to engage automotive dealers across Spain, helping them discover, buy and sell vehicles on our marketplace.

The role focuses on onboarding new customers, maintaining active platform usage, and identifying opportunities to grow engagement and retention through proactive outreach and data-informed insights. Hybrid work with three days in the office is offered.

Qualifications

• Native-level Spanish and business-level English (B2/C1).
• 1–3 years in customer service or related roles.
• Experience with CRM tools such as Salesforce is a plus.

Responsibilities

• Build relationships with automotive dealers and become their trusted point of contact.
• Identify and engage potential new customers through outbound calls, referrals, and campaigns.
• Guide new customers through onboarding and help them get started successfully.
• Support customers on their journey to their first purchase and encourage ongoing platform activity.
• Understand customer needs and recommend relevant vehicle buying opportunities.
• Monitor customer activity and proactively reach out to increase engagement and retention.
• Collaborate with Marketing, Customer Service, Logistics, Claims, and Sales Operations.
• Keep customer information up to date in our CRM system.
• Contribute ideas to improve customer satisfaction and marketplace performance.

Skills

Spanish native

English B2/C1

Customer service

Account management

Sales support

Tools

Salesforce

Power BI

Job description

Cox Automotive UK Limited in Lisbon/Loures is seeking a Customer Success Agent to engage automotive dealers across Spain, helping them discover, buy and sell vehicles on our marketplace.

The role focuses on onboarding new customers, maintaining active platform usage, and identifying opportunities to grow engagement and retention through proactive outreach and data-informed insights. Hybrid work with three days in the office is offered.