Customer Service Specialist - Italian & English

Cross Border Talents; Coimbra; On-site; EUR 16,000 - 21,000; Full time

Benefits offered by this job

Welcome Bonus

Meal Allowance

Relocation Support

Job summary

Cross Border Talents procura um Customer Service Specialist para atuar on-site no Porto, atendendo clientes em italiano e inglês.

O cargo envolve rotinas 24/7, com turnos rotativos, incluindo noites ocasionais, suporte a dispositivos médicos e necessidade de gestão de informação com alto nível de detalhe.

Qualifications

• Fluência escrita e falada em italiano.
• Inglês em nível C1.
• Disponibilidade para trabalhar on-site no Porto.

Responsibilities

• Fornecer atendimento de alta qualidade em italiano e inglês para várias regiões.
• Usar empatia e habilidades de resolução de problemas para resolver questões dos clientes.
• Processar e registrar informações sobre dispositivos médicos diabetes conforme guias.
• Manter documentação precisa e cumprir padrões de qualidade num ambiente dinâmico.

Skills

Italian

English

Job description

Customer Service Specialist - Italian & English

Empresa : Cross Border Talents Tipo de Emprego : Periodo Integral Coimbra Portugal JobCopilot will tailor your resume and auto-fill the application

Descrição do Emprego - Customer Service Specialist - Italian & English

About the Role

We are recruiting on behalf of a leading global customer care provider for a Italian & English Customer Service Specialist (Diabetes & Medical Devices) based on-site in Porto, Portugal. In this role, you will provide critical support to users of medical devices, offering empathetic and clear guidance for client inquiries, technical assistance, and issue resolution.

Key Responsibilities

• Deliver high-quality customer care in Italian and English, managing inquiries across multiple markets simultaneously.


• Demonstrate active listening, empathy, and high problem-solving skills to resolve customer issues, emergencies, and disputes effectively.


• Process and retain complex information regarding diabetes medical devices and product guidelines.


• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Requirements

• Language Proficiency: Fluent written and verbal Italain+ English (C1 Level).


• Work Model & Location: Readiness to work On-site in Porto, Portugal.


• Schedule: Rotational shifts, Monday to Sunday (24/7 coverage) with 2 rotational days off. Must be comfortable with occasional night shifts (22:00 to 07:00).


• Skills: Strong organizational skills, high stress management, detail orientation, and active listening.

What We Offer

• Fixed monthly gross salary paid over 14 months.


• Welcome Bonus(paid across 12 monthly installments during the first year).


• Meal Allowance.


• Relocation Support