Customer Service Representative, Portuguese Market

Jobtailor; Porto; Presencial; EUR 17 000 - 26 000; Tempo integral

Resumo da oferta

Jobtailor in Porto is seeking a customer service technician to assist customers with household appliances and home technology solutions on-site. You will answer questions, provide first-line technical support, and liaise between end users and the client.

The role emphasizes professional interactions, identifying customer needs, delivering suitable solutions, and contributing to service quality and satisfaction.

Qualificações

• Availability to work rotating shifts between 8:00 a.m. and 8:00 p.m.
• Availability to work Monday through Friday
• On-site at the office
• Live within 30 km of the Greater Porto area
• Comfortable with technology and learning about new equipment/features
• Strong verbal and written communication skills
• Practical mindset with a problem-solving approach
• Customer-focused and results-oriented
• Stable internet connection of at least 10 Mbps for remote work eligibility

Responsabilidades

• Assist customers with the use of household appliances and home technology solutions
• Answer questions and provide first-line technical support
• Handle every interaction professionally, ensuring a positive customer experience
• Identify customer needs and provide appropriate solutions
• Contribute to customer satisfaction and service quality
• Act as the liaison between end users and the client

Conhecimentos

Customer Service

Technical Support

Verbal Communication

Problem-Solving

Customer-Focused

Ferramentas

Household Appliances

Home Technology Solutions

Descrição da oferta de emprego

• Assist customers with the use of household appliances and home technology solutions
• Answer questions and provide first-line technical support
• Handle every interaction professionally, ensuring a positive customer experience
• Identify customer needs and provide appropriate solutions
• Contribute to customer satisfaction and service quality
• Act as the liaison between end users and the client

Requirements

• Availability to work rotating shifts between 8:00 a.m. and 8:00 p.m.
• Availability to work Monday through Friday
• Availability to work on-site at the office
• Live within 30 km of the Greater Porto area
• Comfortable with technology and interested in learning about new equipment and features
• Strong verbal and written communication skills
• Practical mindset with a problem-solving approach
• Customer-focused and results-oriented
• Stable internet connection of at least 10 Mbps to be eligible for remote work

Core Competencies

Demonstrates strong customer service skills by assisting customers with household appliances and home technology solutions, ensuring a positive experience through effective communication and problem-solving. Capable of identifying customer needs and providing appropriate solutions while maintaining service quality.

Highest-signal resume keywords

• Customer Service
• Technical Support
• Verbal Communication
• Problem-Solving
• Customer-Focused

ATS Optimization Keywords

Soft Skills

• Written Communication
• Professionalism
• Results-Oriented

Industry Keywords

• Customer Satisfaction
• Service Quality
• Liaison
• Rotating Shifts
• On-Site Work

Tools & Technologies

• Household Appliances
• Home Technology Solutions