Customer Service Representative - PORTO

Cross Border Talents; Porto; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance-based bonuses

Health coverage and wellness

Training and career development

Resumo da oferta

Cross Border Talents in Porto, Portugal, is seeking a French-speaking Customer Service Representative to be the first point of contact for clients. You will deliver friendly, professional support via phone, email, and chat to ensure customers feel heard and valued.

The role emphasizes case resolution, product guidance, and accurate CRM records. The ideal candidate has 1+ years in customer service, strong English communication, and a customer-first mindset, with the ability to multitask and

Qualificações

• 1+ years of experience in customer service or a client-facing role.
• Excellent communication in English (written and spoken).
• Customer-first mindset and strong problem-solving skills.
• Ability to multitask and perform under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Conhecimentos

English proficiency

Customer service

Problem solving

Multitasking

Ferramentas

CRM systems

Descrição da oferta de emprego

About the Position

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat with professionalism and empathy.

Resolve issues promptly, ensuring each interaction ends with a satisfied customer.

Guide clients through products, services, and troubleshooting steps.

Manage account updates, orders, and service modifications.

Collaborate with internal teams to handle complex cases efficiently.

Keep accurate records of all customer interactions in CRM systems.

Requirements

1+ years of experience in customer service or a client-facing role is a plus.

Excellent communication skills in both written and spoken English (additional languages a plus).

Strong problem-solving abilities and a customer-first mindset.

Ability to multitask and work effectively under pressure.

Benefits

Competitive salary based on your skills and experience.

Performance-based bonuses for outstanding service.

Health coverage and wellness benefits.

Ongoing training and career development opportunities.

Ready to create meaningful customer experiences?