Customer Service Representative | Late Shift | 6 months contract

Syensqo SA; Lisboa; Hybrid; EUR 24,000 - 28,000; Full time

Benefits offered by this job

Health insurance

16 weeks of maternity/paternity and co

Training Platform for all employees

Free Well-Being sessions

Job summary

Syensqo SA in Lisbon, Portugal seeks a Customer Service Representative for a 6-month fixed-term contract. The role focuses on serving as the main liaison for customers, processing orders, and handling inquiries during the late shift (2:00 PM–11:00 PM) in a hybrid onsite/remote setup.

Ideal candidates have 2 years in a similar role, a Bachelor's degree, fluent English, and strong communication skills. The position offers health insurance, substantial parental leave, and access to training

Qualifications

• 2 years experience in a similar role.
• Bachelor's degree in a relevant subject.
• Fluent/Native English; strong customer focus and communication skills.

Responsibilities

• Act as a main point of contact and “order owner” for customers within assigned portfolio.
• Manage effective and accurate order processing from order placement to invoicing and follow-up.
• Ensure customer complaints are handled timely with regular follow ups and target-date close.
• Perform invoice adjustments / return of materials as per global guidelines with approvals.
• Identify and implement improvements within CS processes; lead or participate in projects as required.

Skills

Microsoft 365

SAP

Salesforce

English (Fluent)

Customer service

Education

Bachelor's degree in a relevant subject

Job description

# Customer Service Representative | Late Shift | 6 months contractRegular Lisbon, PortugalApply to this job My candidate profileSyensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.**We are looking for:**Strong Customer Service focused professional, dedicated to help internal and external customers by addressing their needs and exceeding their expectations. The Customer Service Representative acts to serve as a liaison between customers and other internal functions and translates customer requirements into internal actions**We count on you to:*** Act as a main point of contact and “order owner” for customers within assigned portfolio* Manage effective and accurate order processing from order placement to invoicing and follow-up* Ensure customer complaints are handled timely, regular follow ups provided to customer, work on reducing number of complaints, support complaint cycle close within target dates* Perform any required invoice adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals* Proactively identify and implement improvements within CS processes, lead or participate in different projects if required**You will bring:*** 2 years experience in a similar role* Bachelor's degree in a relevant subject* Fluent/Native English* Strong customer focus* Excellent communication and collaboration skills* Ability to work independently and within a team (team player mindset)* Ability to work in a fast moving, business intense environment, at high accuracy and speed* Willingness to act proactively and identify opportunities for improvement* Microsoft 365 proficiency* SAP and SalesForce knowledge considered a bonus**You will get:*** The Portuguese annual base salary range reasonably expected to be paid for this new hire is: 23,970.00€ to 27,500.00€. Actual compensation will be determined based on factors such as skills, experience, qualification and internal equity and can ultimately be more or less than the posted salary range.* Health insurance* 16 weeks of maternity/paternity and co-parenting leave* Training Platform for all employees* Free Well-Being sessions (physical and psychological)***Additional information:**** Location: Lisbon, Portugal* Hybrid working model: at least twice a week onsite* Fixed term contract (6 months)* Late Shift: from 2.00PM to 11.00PM (On office days, leave time is flexible so as to accommodate for safe commute home to complete work shift.)