Customer Service Representative – Italian & English

CallForTalents; Almada; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Welcome bonus €2,000

Private health insurance from day one

Meal allowance €154/month

Relocation option (shared apartment)

Job summary

CallForTalents in Lisbon, Portugal is seeking a Customer Service Representative to support customers in Italian and English. This on-site role requires clear communication, a customer-first mindset, and comfort with multiple digital tools.

You will be the main point of contact, resolving enquiries and ensuring a positive experience. The position offers a welcome bonus and a remuneration package including €1,000 gross per month (14 payments), meal allowance of €154 per month, and private health

Qualifications

• Italian language at C2 level.
• English language at B2/C1 level.
• Strong communication and interpersonal skills.
• Customer-oriented attitude.
• Ability to work with digital tools.

Responsibilities

• Provide customer support in Italian and English.
• Respond to enquiries and provide solutions.
• Communicate in a professional and friendly manner.
• Handle requests efficiently ensuring high service standard.
• Use various digital tools and platforms daily.
• Follow procedures to contribute to a positive customer experience.

Skills

Italian (C2)

English (B2/C1)

Interpersonal skills

Customer-oriented

Problem-solving

Job description

***Welcome bonus €2,000***
Join the customer service team of a leading international insurance company in Lisbon, supporting customers in a dynamic, multicultural environment.
As a Customer Service Representative, you will be a key point of contact for customers, providing professional support and assistance in both Italian and English.
Responsibilities

• Provide customer support and assistance in Italian and English
• Respond to customer enquiries and provide appropriate solutions
• Communicate with customers in a professional and friendly manner
• Handle customer requests efficiently and ensure a high standard of service
• Use different digital tools and platforms as part of your daily work
• Follow established procedures and contribute to a positive customer experience

Requirements

• Italian: C2
• English: strong B2 or C1
• Strong communication and interpersonal skills
• Customer-oriented approach
• Good problem-solving skills
• Comfortable working with digital tools and multiple platforms
• Ability to work in a dynamic, international environment

Location: Lisbon, Portugal
Work model: On site
Schedule: Monday - Friday, 9:00-18:00
Remuneration: €1,000 gross per month, paid in 14 instalments, which is approximately €1,166 gross per month when averaged over 12 months
Perks: Welcome bonus €2,000 paid in 12 monthly instalments, private health insurance from day one & meal allowance of €154 per month
Salary + perks total: €1,486 gross per month
Relocation: Optional accommodation; room in a shared apartment with all bills included - €200-300 deduction per month