Customer Service Representative (German-speaking)

Batgroup; Lisboa; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Base salary + attendance bonus

Private health insurance

Transportation allowance

Meal allowance via meal card

Hybrid work model

Office at Sete Rios

Job summary

Batgroup, a Swiss-based company with a Lisbon hub, seeks a German-speaking Customer Service professional to support clients and Batmaids in Lisbon. You will join our core team and work directly for our brand, with a focus on stability and work‑life balance.

The role requires German (C2) and English (C1), 1+ year in related fields, and a proactive mindset. After onboarding on-site, a hybrid model is available to support your balance and commute to Sete Rios.

Qualifications

• German at C2 level or native; strong professional English (C1).
• 1+ years in Customer Service, Coordination or Hospitality.
• Proactive, hands-on mindset; calm, friendly phone presence.

Responsibilities

• Lead client bookings and maintain strong relationships with clients and cleaning agents.
• Handle scheduling changes and find optimal solutions for clients and agents.
• Manage feedback, complaints, and ensure services meet quality standards.
• Update information, process contract changes, and support payroll-related questions.

Skills

German (C2)

English (C1)

Customer service

Coordination

Job description

Tired of being just a number in a massive call center?

We are Batgroup, a Swiss-based company that recently expanded our in-house Customer Service hub in Lisbon. Unlike an outsourcing agency or a BPO, when you join us, you work directly for our brand. You'll be part of our core team, supporting our own clients and our dedicated cleaning agents (our Batmaids).

The Opportunity

We are looking for an experienced German-speaking professional who values stability and a healthy work-life balance. If you are currently feeling the weight of rigid micromanagement or the uncertainty of short-term contracts, we offer a different kind of environment here at Batmaid.

Our Offer

• Stability from Day 1: You receive a permanent contract and full pay from your very first day of training.
• Attractive Package: A competitive base salary supplemented by a monthly attendance and performance bonus.
• Full Benefits: Private health insurance, a transportation allowance and a meal allowance paid via a meal card.
• Hybrid Flexibility: Once you've mastered our processes during the initial training and onboarding on-site, we offer a hybrid work model to support your work‑life balance.
• Prime Location: Our office is located at Sete Rios making your commute effortless by train, metro or bus.

Your Mission

• Once a client books via the app, you take the lead. You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.
• Logistics can be tricky. When a last‑minute change happens or a scheduling puzzle arises, you have to find the best outcome for both the client and the agent.
• You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.
• You keep information up to date, process contract changes, manage absences and support payroll‑related questions from employees.

Requirements

• You are native or fluent in German (C2) with a strong professional command of English (C1). You're comfortable switching between the two in a fast‑paced environment.
• You have at least 1+ years of experience in Customer Service, Coordination or Hospitality. More importantly, you have a proactive, hands‑on mindset.
• You have a calm, friendly presence on the phone. You understand that you aren't just "closing tickets", but helping someone manage their home or their livelihood.
• You are excited about the prospect of joining a growing hub. You are someone who likes to contribute ideas and help shape how a team works.

Ready to make an impact?

If you want a role where you can use your language skills, support people, and help us build something meaningful in Lisbon, we'd love to meet you.

Apply now and be part of a company that's changing the cleaning industry - for good.