Customer Service Representative

CB Talents; Lisboa; Presencial; EUR 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attendance Bonus

Food allowance

Resumo da oferta

CB Talents is seeking a Customer Service Representative to support ByteDance GEC CS users from Lisbon, Portugal. You will be the friendly voice, answering questions, solving problems, and ensuring a smooth experience with client products.

Responsibilities include handling inquiries with empathy, maintaining quality, and collaborating to meet SLAs. Flexible hours, including weekends and holidays, are required; prior CS experience is preferred but not mandatory.

Qualificações

• Strong communication skills in English (spoken and written).
• Flexible hours, including weekends and holidays, on rotating shifts.
• Reliability, adaptability, and a customer-focused mindset.

Responsabilidades

• Provide professional and efficient customer support for ByteDance GEC CS users.
• Handle inquiries, complaints, and requests with accuracy and empathy.
• Ensure compliance with company policies and client requirements.
• Maintain high standards of communication and service quality.
• Collaborate with team members to meet service level agreements and performance targets.

Conhecimentos

English (written and spoken)

Customer service experience

Descrição da oferta de emprego

Description

A Customer Service Representative supports users by answering questions, solving problems, and ensuring a smooth experience with client's products. You will be the friendly voice and helping hand for customers, guiding them with patience and professionalism.

Key Responsibilities

• Provide professional and efficient customer support for ByteDance GEC CS users.
• Handle inquiries, complaints, and requests with accuracy and empathy.
• Ensure compliance with company policies and client requirements.
• Maintain high standards of communication and service quality.
• Collaborate with team members to meet service level agreements and performance targets.

Requirements

• Strong communication skills in English (spoken and written).
• Ability to work flexible hours, including weekends and holidays, on rotating shifts.
• Previous customer service experience is preferred but not mandatory.
• Candidates must not have previously worked for ByteDance in any capacity (LOB, BPO, or country).
• Reliability, adaptability, and a customer-focused mindset.

Work Schedule

• Monday to Sunday, 07:00–23:00 (rotating shifts)
• Two rotating days off per week

Compensation & Benefits

• Base Salary
• Attendance Bonus.
• Complexity Bonus: Food allowance.

For applications or inquiries

please contact me at [e-mail]