German-Speaking Customer Service Specialist

Cbtalents; Lisboa; Presencial; EUR 20 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Attendance-based incentive

Rotational schedule

Two rotational days off per week

Resumo da oferta

Cbtalents in Lisbon, Portugal seeks a German-speaking Customer Service Specialist to deliver professional support in German and English for an on-site role. You will handle inquiries, provide accurate information, and ensure a high-quality customer experience in an international environment.

Candidates should be fluent in German and English, with strong communication skills and the ability to work in a dynamic, rotating schedule. Relocation support is available for eligible candidates.

Qualificações

• Proficiency in German and English.
• Strong communication and interpersonal skills.
• Customer-focused attitude and professional approach.

Responsabilidades

• Provide professional customer support in German and English.
• Respond to customer inquiries in a clear, friendly, and efficient manner.
• Understand customer needs and provide appropriate assistance.
• Deliver accurate information and effective solutions.
• Maintain a high level of professionalism in all interactions.
• Contribute to a consistently positive customer experience.
• Use internal tools to manage customer requests and follow service standards.
• Collaborate with colleagues to ensure efficient support.

Conhecimentos

German

English

Customer service

Communication

On-site

Descrição da oferta de emprego

Job Overview

Are you fluent in German and English, enjoy helping people, and are looking for an exciting opportunity in an international customer service environment?

We are looking for a German-Speaking Customer Service Specialist to join our client's team in Lisbon, Portugal. In this on-site position, you will provide professional support to customers in German and English while helping deliver a high-quality customer experience.

What We Offer

• On-site position in Lisbon, Portugal.
• International and multicultural working environment.
• Rotational working schedule.
• Two rotational days off per week.
• Relocation support available for eligible candidates.
• Opportunity to develop your customer service skills in an international environment.
• Dynamic workplace focused on delivering high-quality customer support.
• Attendance-based incentive available.

Key Responsibilities

• Provide professional customer support in German and English.
• Respond to customer enquiries in a clear, friendly, and efficient manner.
• Understand customer needs and provide appropriate assistance.
• Deliver accurate information and effective solutions.
• Handle customer interactions while maintaining a high level of professionalism.
• Help ensure a consistently positive customer experience.
• Use internal digital tools and systems to manage customer requests.
• Follow established procedures and service standards.
• Collaborate with colleagues to ensure efficient customer support.
• Maintain high standards of service quality throughout every interaction.

Requirements

• Proficiency in German and English.
• Strong communication and interpersonal skills.
• Customer-focused attitude and professional approach.
• Ability to work effectively in a dynamic environment.
• Comfortable working on-site in Lisbon, Portugal.
• Willingness to work rotating schedules.
• No previous work experience with ByteDance, regardless of line of business, BPO, or country.

Working Conditions

• On-site position in Lisbon, Portugal.
• Monday-to-Sunday operation.
• Rotational shifts currently scheduled between 07:00 and 23:00.
• Two rotational days off per week.
• Future schedules may expand to 24/7 coverage, subject to client confirmation.
• Relocation support available for eligible candidates.
• Customer-focused environment with an emphasis on high-quality service delivery.