Customer Service Representative.

CB Talents; Lisboa; Presencial; EUR 14 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base Salary

Attendance Bonus

Food allowance

Resumo da oferta

CB Talents is seeking a Customer Service Representative to support ByteDance GEC CS users, providing friendly and patient guidance. The role emphasizes professional communication, problem solving, and adherence to client requirements.

Responsibilities include handling inquiries with empathy, meeting service targets, and collaborating with the team. Working hours are rotating from 07:00–23:00, with two days off weekly; base salary plus bonuses are offered. Apply at [e-mail].

Qualificações

• Excellent written and spoken English.
• Willing to work rotating shifts including weekends.
• Previous customer service experience preferred but not required.
• Candidates must not have previously worked for ByteDance in any capacity.

Responsabilidades

• Provide professional and efficient customer support for ByteDance GEC CS users.
• Handle inquiries, complaints, and requests with accuracy and empathy.
• Ensure compliance with company policies and client requirements.
• Maintain high standards of communication and service quality.
• Collaborate with team members to meet service level agreements and performance targets.

Conhecimentos

Fluent English communication

Customer service mindset

Reliability

Adaptability

Descrição da oferta de emprego

Description

A Customer Service Representative supports users by answering questions, solving problems, and ensuring a smooth experience with client's products. You will be the friendly voice and helping hand for customers, guiding them with patience and professionalism.

Key Responsibilities

• Provide professional and efficient customer support for ByteDance GEC CS users.
• Handle inquiries, complaints, and requests with accuracy and empathy.
• Ensure compliance with company policies and client requirements.
• Maintain high standards of communication and service quality.
• Collaborate with team members to meet service level agreements and performance targets.

Requirements

• Strong communication skills in English (spoken and written).
• Ability to work flexible hours, including weekends and holidays, on rotating shifts.
• Previous customer service experience is preferred but not mandatory.
• Candidates must not have previously worked for ByteDance in any capacity (LOB, BPO, or country).
• Reliability, adaptability, and a customer-focused mindset.

Work Schedule

• Monday to Sunday, 07:00–23:00 (rotating shifts)
• Two rotating days off per week

Compensation & Benefits

• Base Salary
• Attendance Bonus.
• Complexity Bonus: Food allowance.

For applications or inquiries

please contact me at [e-mail]