Customer Service Advisor (French Speaker)

Farfetch Limited; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance for the family

Flexible benefits program

Udemy training access

Extra days off

Resumo da oferta

Farfetch Limited, based in Lisbon, seeks a Customer Service Advisor (French Speaker) to support our growing team. You will handle inquiries across chat, email and phone channels, delivering excellent service to consumers and partners while representing Farfetch in every interaction.

Ideal candidates have at least 1 year in fashion-related customer service, are fluent in English and French, and comfortable using IT systems.

Qualificações

• 1 year of customer service experience, preferably in fashion.
• Fluent in English and French (mandatory).
• Proficient with customer-service IT systems and Windows.
• Strong written communication skills.
• Good listening skills and knowledge of fashion brands.

Responsabilidades

• Respond to customer inquiries through chat, email, and phone.
• Provide information regarding products and services; assist with related inquiries.
• Be the face of Farfetch to customers and partners.

Conhecimentos

Customer service

Bilingual English/French

IT systems familiarity

Written communication

Active listening

Fashion knowledge

Descrição da oferta de emprego

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

LISBON

Our Lisbon office provides a dynamic workspace, surrounded by the city's top cafés, restaurants, and stunning riverfront views. It seamlessly blends innovation with the capital's cosmopolitan and creative energy.

THE ROLE

We are looking for a Customer Service Advisor (French Speaker), to work in a very and relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Supervisor, you will gain excellent experience, which will broaden as the team grows. You will have main responsibility to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.

WHAT YOU'LL DO

• Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
• Provide information with regards to products and services and other related inquiries;
• Be the face of Farfetch to our customers and partners alike.

WHO YOU ARE

• Experienced in customer service (1 year), in a fashion environment;
• Fluent in English and French (mandatory);
• Proficient in the use of IT systems, both customer service specific and windows packages;
• Experience with written skills;
• Experience with listening;
• Knowledgeable of fashion/fashion brands;
• Exceed customers' expectations.

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools;
• Extra days off, sabbatical program and days for you to give back for the community;
• Training opportunities and free access to Udemy,;
• Flexible benefits program.

EQUAL OPPORTUNITIES STATEMENT

• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.